Business Analyst (Domain CRM/Loyalty/Ecommerce)

- Collaborate with stakeholders to gather, analyze, and clarify business requirements.
- Document business requirements (BRD, SRS) and propose appropriate solutions.
- Assist in designing business processes, data flows, and user experience workflows.
- Work closely with technical teams to ensure business requirements are accurately implemented.
- Conduct system testing and user acceptance testing (UAT) before deployment.
- Train and guide end-users on system functionalities.
- Monitor system performance post-implementation and recommend improvements.
Yêu cầu công việc
- Bachelor's degree in Information Technology, Business Administration, Information Systems, or a related field.
- At least 3 years of experience as a Business Analyst.
- Strong understanding of business process analysis, BPM (Business Process Management), and software technology.
- Excellent documentation skills, with the ability to clearly define business processes and system requirements.
- Experience with SQL or data analysis tools is a plus.
- Strong communication, teamwork, and problem-solving skills.
- Good English skills are an advantage.
Quyền lợi được hưởng
- Competitive Salary: Includes performance-based bonuses.
- 13th-Month Salary & Additional Bonuses: Project bonuses, business performance bonuses, and other incentives based on individual and team achievements.
- Health & Insurance: Participation in FPTCare insurance for both employees and their families, including periodic health check-ups.
- Overseas Assignments: Opportunities for short-term or long-term overseas assignments.
- Dynamic Work Environment: Modern office, open and creative spaces that foster collaboration and idea exchange.
- Continuous Development: Both hard and soft skills development through practical work experience and professional training programs.
- Technology Access: Exposure to the latest technology trends.
- Annual Leave & Vacations: 12 days of annual leave, 3 additional summer vacation days, and public holidays as per regulations.
- Annual Salary Review: Regular salary reviews to ensure competitiveness.
- Housing/Vehicle Support: Consideration for housing or vehicle purchases.
- Cultural Activities: Participation in exciting cultural events and activities organized by FPT IS and the FPT Corporation.