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Hồ Chí Minh
Tuyển dụng Business Analyst Customer Care Center tại Hồ Chí Minh
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Kỹ năng cần có cho Business Analyst Customer Care Center
AI AgentBusiness Analyst (BA)Bảo hiểmCRMChăm sóc khách hàngGiao tiếpGiải quyết vấn đềLLM / RAGPhân tích dữ liệuPower BIPythonSQL
Mô tả công việc Business Analyst Customer Care Center
Top 3 Reasons To Join Us
Competitive salary, bonus, review salary/year
Participate in full government-regulated insurance
A professional working environment
The Job
- Analyze customer care operational data (CRM, tickets, surveys, campaigns) to identify bottlenecks, root causes, and improvement opportunities.
- Contribute to customer care digitalization initiatives, including CRM enhancement, workflow automation, and AI-based solutions (e.g. chatbot, AI agent).
- Execute and continuously optimize multi-channel customer care operations (Hotline, Email, Chat, App) in compliance with SLAs and service quality standards.
- Work with project managers, web developers, and data teams to translate business needs into clear requirements.
- Prepare reports, proposals, and presentation materials to support projects and requests from direct managers and/or senior management.
- Perform other tasks as assigned by the direct manager.
- Bachelor’s degree in Information Technology, Computer Science, or related fields.
- At least 3 years of experience in Business Analyst or other related roles.
- Proficiency in data analysis tools (e.g. SQL, Python) and familiarity with visualization tools (e.g., Power BI).
- Good English is a must.
- Knowledge or hands-on experience with customer care technologies such as CRM systems, workflow automation tools (e.g. n8n), and AI-based solutions (chatbot, AI agent, LLM) is preferred.
- Experience participating in automation or digital transformation projects related to customer service is preferred.
- Strong logical thinking and data analysis skills; ability to interpret data and translate insights into actionable solutions.
- Good communication and problem-solving skills, with the ability to collaborate effectively across functions.
- Competitive salary based on capabilities.
Salary review 1–2 times per year. - Lunch allowance, parking allowance, phone allowance, and other types of allowances, depending on job position.
- Annual health check-ups, 24/24 accident insurance (health insurance), and social insurance with 100% of the salary package. Private health insurance is provided by PJICO.
- Opportunities to participate in professional and career skill training programs organized by the company.
- Financial support for attending external training programs.
- Participation in sports, entertainment, and travel activities such as team connection events, birthday celebrations, team-building, holiday gifts, etc., to promote health and strengthen employee engagement.
- KPI bonus based on work results.
- Leave policy:
12 days/year for staff-level positions.
15 days/year for managerial positions.
Mức lương Business Analyst Customer Care Center trên thị trường
Nhân viên · Công nghệ thông tin · đo trên 4.118 tin đang tuyển ở CV Work
Thấp (25%)13,5 tr
Trung vị18 tr
Cao (25%)25 tr
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