Business Analyst

Stakeholder Communication & Customer Engagement
Work directly with stakeholders (Production, Quality, Planning, Maintenance, Warehouse, IT, etc.) to understand operational pain points and business needs
Lead and facilitate: Requirement workshops, Solution discussions, Clarification sessions
Build and maintain strong working relationships with customer stakeholders throughout the project lifecycle
Proactively ask questions and challenge unclear assumptions
Manage and clarify: Ambiguous requirements, Incomplete information, Conflicting inputs across stakeholders
Act as a communication bridge between: Business users, Developers, QA teams, Project managers
Conduct onsite discussions and observe real factory operations when required
Support: UAT, User training, Go-live, Issue investigation
Business Analysis & Solution Design
Elicit, analyze, validate, and document business requirements
Define and document: As-is processes, To-be processes
Analyze manufacturing operations and propose practical MES solutions
Design MES functionalities, including: Production tracking, Work-in-progress (WIP) management, Traceability, Downtime monitoring, Quality workflows, System integrations (ERP, SCADA, IoT, machine connectivity)
Documentation & Specifications
Prepare and maintain project documentation:
Business Requirement Documents (BRD)
Functional Requirement Documents (FRD)
User Stories / Use Cases
BPMN / Process flow diagrams
Data mapping and integration specifications
UAT scenarios and supporting materials
Project Lifecycle Participation
Participate in the full project lifecycle: Requirement Analysis, Solution Design, Development Support, UAT, Go-live, Hypercare / Post-implementation support
Work closely with development and QA teams to ensure accurate and timely delivery
Proactively identify:, Risks, Operational gaps, Issues and improvement opportunities
Support: Issue investigation, Root cause analysis, Solution validation
Technical Skills
Minimum 4 years of experience as a Business Analyst
Experience in: Requirement gathering with customers, At least one end-to-end project (initiation to go-live)
Domain knowledge in: MES / Manufacturing systems / Industrial software
Strong understanding of manufacturing concepts: Production processes, Bill of Materials (BOM), Routing, Work orders, Shop floor operations,Production reporting and traceability
Strong skills in: Requirement elicitation, Analytical thinking, Problem-solving, Documentation (BRD, FRD, etc.)
Priorities (not a must-have)
Experience in: MES implementation projects, System integration (APIs, middleware, machine connectivity)
Basic knowledge of: SQL / data analysis
Experience working with ERP systems: SAP ERP, Oracle ERP, Microsoft Dynamics
Familiarity with Lean Manufacturing or Six Sigma principles
English proficiency for: Customer communication, Documentation
Communication & Meetings
Strong stakeholder management skills
Ability to: Lead workshops and discussions Ask structured, probing questions
Effective communication with: Business users, Technical teams
Confidence in: Leading meetings independently, Handling customer-facing discussions
Ability to: Handle ambiguity, Drive discussions toward decisions, Present workflows and solutions clearly, Challenge requirements professionally and constructively
Personal Skills
Proactive mindset with strong ownership
Adaptable in dynamic and fast-changing environments
Comfortable with:Ambiguity, Evolving requirements
Ability to: Work under pressure, Manage multiple workstreams
Strong: Solution-oriented thinking, Pragmatic approach (focus on practical outcomes)
Curious about real-world manufacturing operations
Willingness to work onsite in factory environments
Strong listening skills and ability to adapt communication style to different stakeholders
Compensation & Benefits​
Insurance & Salary
Vietnam labor regulations
Healthy Insurance
Competitive and high salary
Review salary twice a year (April and October (exceptional))
13th month-salary
Reward of the end the year
Raised on for achieving English and Technical certificates
Career Development & Training
Career Path clearly
Projects in many domain
Everyone is willing to support each other.
Trained soft skills and SCRUM/Agile
Taking part in a clear, pre-defined training path along the career path on Microsoft Learning platform, PluralSight, etc.
Evaluating skill progress via courses’ exams
Utilize unlimited courses on training platforms to broaden your own knowledge and competency
Real environment provided (Cloud credit, software/tools licenses, etc.) for R&D and practice
Extra Activities
Office happy hours, Teambuilding, Company trip, Wedding, Birthday, …
Sport clubs: soccer, badminton, games, …
Ngành nghề: CNTT - Phần mềm, Tài chính / Đầu tư, Bán hàng / Kinh doanh
Kinh nghiệm: 4 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh