Banking Coordination Specialist

The successful candidate will primarily utilize the CRM platform to manage and drive customer service activities, as follows:
1. Client Support & Banking Coordination:
● Consult and respond to customer inquiries via email and other digital communication channels.
● Act as an intermediary between clients and banks, facilitating communication and ensuring smooth application processes.
● Collect and submit client documents to banks for application processing.
● Track application status and follow up with banks to ensure timely updates.
● Document all submitted materials and application results for internal tracking and reporting.
2. Issue Resolution:
● Resolve issues arising from customers, forwarders, and third parties related to order or application processing.
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Provide timely updates and support to customers throughout the process.
3. Needs Analysis:
● Conduct detailed needs assessments to recommend appropriate services tailored to each client’s specific requirements.
4. Collaboration:
● Coordinate with internal teams and relevant departments to ensure efficient processing and service delivery.
● Graduating from university with a major in business administration, economics, commerce, and finance;
● Minimum 1 year of experience in professional firms or banking-related roles, preferably within international working environments.
● Good organization & coordinating skills. Good command of spoken & written English;
● Strong analytical and problem-solving skills;
● Ability to work independently, proactively, good improvisation;
● Proficient in using MS Office (MS Excel and MS Word, specifically).
● Having experience using CRM software is a plus.
❖ Benefits:
● A competitive salary with a fixed 13th-month salary and a variety of allowances.
● Professional training support during the probation period.
● Support technical training and guide to use the CRM software.
● Project-based bonus depending on business situation and revenue (if any).
● Additional 10% salary bonus on national holidays (April 30, September 2, and January 1,..).
● Health insurance & Social insurance
❖ Working Location:
● One IBC Vietnam Co., Ltd 507B Huynh Tan Phat, Tan Thuan Ward, Ho Chi Minh City.
❖ Working Hours:
Regular hours (8h - 12h00 / 13h00 - 17h00).
❖ Recruitment Profile:
● Curriculum Vitae & Applications (Candidates please write your contact address and phone number clearly in your application).
● Degrees and certificates related to the profession.
● Profile presentation language: Any.
Ngành nghề: Ngân hàng, Dịch vụ khách hàng, Tư vấn
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh