AMS Technical Leader

This role is suitable for candidates with strong experience in:

●      enterprise application support,

●      operational troubleshooting,

●      incident management,

●      enhancement coordination,

●      production support operations,

●      and technical leadership.

The AMS Technical Lead will play a critical role in ensuring operational stability, SLA compliance, incident coordination, enhancement delivery support, and operational continuity for mission-critical enterprise systems.

The role requires close collaboration with:

●      Singapore-based stakeholders,

●      project managers,

●      operational governance teams,

●      support engineers,

●      and offshore delivery teams.

Key Responsibilities

●      Lead day-to-day AMS operational support activities

●      Coordinate L2/L3 incident investigation and troubleshooting

●      Manage technical escalations and critical incident handling

●      Support enhancement and change implementation activities

●      Coordinate deployment and release support activities

●      Review operational issues and drive root cause analysis

●      Monitor ticket queues, SLA commitments, and operational priorities

●      Coordinate ServiceNow ticket handling and operational workflows

●      Support operational reporting and governance activities

●      Coordinate with infrastructure, security, and integration teams where required

●      Ensure operational stability and service continuity

●      Guide and mentor support engineers and enhancement team members

●      Support operational documentation and SOP maintenance

Participate in standby or after-office-hours support coordination when required

Yêu cầu ứng viên

●      6–10 years of experience in enterprise application support or AMS operations

●      Strong experience supporting production enterprise systems

●      Experience handling L2/L3 support and operational troubleshooting

●      Experience managing incidents, escalations, and operational coordination

●      Experience supporting enhancement implementation and deployment activities

●      Experience working with ticketing systems such as ServiceNow, Jira, or similar platforms

●      Experience supporting cloud-hosted or enterprise web applications

●      Familiarity with SQL/database troubleshooting

●      Experience supporting APIs, integrations, batch jobs, or scheduler operations

●      Strong communication and stakeholder coordination skills

●      Ability to work with Singapore-based stakeholders and operational teams

●      Good written and spoken English communication skills

Preferred Qualifications

Candidates with the following experience will have added advantage:

●      Enterprise AMS operational leadership experience

●      Banking, enterprise, or public-sector project exposure

●      ITIL or operational support process familiarity

●      Experience supporting mission-critical operational environments

●      Experience supporting offshore delivery operations

●      Experience coordinating DR/ITDR or operational recovery activities

●      Experience supporting security remediation or operational hardening activities

Technical Skill Areas

●      Enterprise application troubleshooting

●      SQL / Database support

●      API / Integration troubleshooting

●      Production issue investigation

●      Batch and scheduler support

●      Operational monitoring support

●      ServiceNow / ticketing workflow

●      Deployment coordination

●      Root cause analysis

●      Log analysis and diagnostics

Soft Skills

●      Strong ownership and accountability

●      Good operational coordination capability

●      Calm under operational pressure

●      Strong analytical and troubleshooting mindset

●      Structured communication and reporting

●      Team collaboration and leadership capability

●      Ability to manage multiple operational priorities

Quyền lợi được hưởng

●      Opportunity to work on enterprise-grade regional projects

●      Exposure to Singapore enterprise operational environments

●      Long-term operational support and leadership opportunity

●      Career growth in enterprise AMS and operational governance

●      Collaborative and engineering-focused working culture

●      Opportunity to work closely with Singapore stakeholders and enterprise clients