[ALDO] Marketplace Operations Executive (Shopee, Tiktok and Lazada)

1) Sales initiatives and action plan
Create a comprehensive and results-driven sales action plan that would be implemented daily, weekly, and monthly.
2) Order Management & Processing
Track, validate, and process customer orders from capture to delivery.
Resolve price discrepancies, payment issues, or cancellations quickly.
3) Marketplace Optimization
Monitor product listings (title, description, images) and ensure alignment with platform best practices.
Keep updated on competitor pricing & promotions.
4) Inventory & Listing Accuracy
Collaborate with the Merchandise team to maintain correct stock levels and timely replenishments.-
Minimize overselling or out-of-stock incidents by daily checks.
5) Reporting & Analysis
Generate regular marketplace performance reports (sales, traffic, conversion, ROI).
Provide actionable insights to adjust strategies and improve KPIs.
6) Cross-Team Coordination
Follow up with the Online Sales team for timely order confirmations & customer inquiry handling.
Liaise with the Warehouse lead and Merchandise team to expedite replenishments and ensure accurate promotional setups.
• University graduate, preferably in Business Administration, Marketing, Supply Chain, or a related field.
• 3–4 years experience in e-commerce or marketplace operations (e.g. Shopee, Lazada, Tiktokhop).
• Experience collaborating with Merchandise or Inventory teams on stock allocation and promotional planning is a plus.
• Demonstrated track record of handling daily marketplace tasks, including listing maintenance, order processing, and campaign execution.
• Strong analytical and problem-solving skills—capable of interpreting marketplace data to optimize listings and manage inventory effectively.
• Familiarity with e-commerce tools and dashboards (e.g. Shopee Seller Center, Lazada Seller Center, TikTok Seller Center, or equivalents).
• Cross-functional collaboration: adept at coordinating with warehouse, marketing, and customer service teams to align on promotions and ensure timely dispatch of orders.
• Detail-oriented: Ensures 100% accuracy in product listings, pricing, and stock levels to minimize operational issues.
• Proactive & resourceful: Quickly identifies and addresses potential order bottlenecks, overselling, or listing issues.
• Results-driven: Focused on hitting marketplace sales targets while maintaining excellent seller ratings and minimal cancellations.
• Adaptable: Thrives in a fast-paced environment and remains calm under pressure during major sale events or unexpected volume surges.
Ngành nghề: Tiếp thị trực tuyến, Dệt may / Da giày / Thời trang, Tiếp thị / Marketing
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh