Tuyển dụng Air Logistics Operational Care Specialist (Night Shift) tại Hà Nội

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

The Operational Care Specialist coordinates and monitors shipments to ensure timely, accurate delivery and customer satisfaction. The role involves managing bookings, documentation, and carrier arrangements while ensuring compliance with industry and KN standards.

How you create impact

• To manage and perform all operational activities reliably, accurately and on-time, minimizing overdue tasks, and according to defined customer deliverables

• To follow the communication concept for effective communication with stakeholders

• To monitor shipments, follow up on all deviations, accurate and timely updates for visibility in KN systems, including financial data, such as costs

• To review and clarify CCL instructions if there are conflicts or deviations with regulatory requirements, routing, TT, rate information, or other discrepancies

• To immediately report problems, operational disputes or discrepancies to supervisors or managers

• To collaborate with all partners/suppliers, gateway, warehouse, customs teams, the RCC, and external parties as needed

• To monitor operational performance of carriers and other partners and escalate / create awareness if performance and commitments are not being delivered

• To collaborate with the Optimization Team for most effective process execution and systems setup/automation, maximizing systems utilization and avoiding manual processes is critical

• To maximize profitability through cost optimization

• To be part of process improvement identification, and implementing changes

• To work with Sales and Customer Care teams on account implementation, ensuring a smooth transition from sales to operations

Working hours: 10:00 PM – 6:00 AM the following day, Monday to Friday.

What

Yêu cầu công việc

What we would like you to bring

Bachelor’s degree in International Business, Supply Chain, Logistics, or a related field.

Fresh graduates and candidates with no prior experience are welcome. About 1 year of relevant experience in Air Logistics Operations (Import/Export) would be an advantage.

Basic knowledge of international freight forwarding, logistics, and import/export processes.

Having customer service orientation with good communication and time management skills.

Careful, responsible, detail-oriented.

Able to work under high pressure and heavy workload.

Intermediate level of English, both verbal and written.

What's in it for you

At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:

- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.

- People-Centric Culture: Join a team where your voice matters and people genuinely care.

- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.

- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.

- Rewards & Recognition: Get rewarded for your passion, performance, and potential.

- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.

Quyền lợi

• Thưởng: Attractive salary + bonus
• Chăm sóc sức khoẻ: Additional Health Care
• Đào tạo: World-class training and career pathways for personal and professional growth.
• Giải thưởng: Rewards and recognition for passion, performance, and potential.
• Cơ hội du lịch: Global exposure and international opportunities through Kuehne+Nagel’s presence in 100+ countries.
• Hoạt động nhóm: Annual leave / Company trip/ Training
• Xe đưa đón: People-centric culture where employees’ voices matter and people genuinely care.
• Khác: Opportunity to contribute to innovation, sustainability, and future-focused changes in logistics. Stability with agility: a trusted global brand with a startup spirit. A