AI Engineer

You'll work on agent / multi-agent AI systems for customer experience and personalization, including:
●      Designing and implementing Agentic AI pipelines — tool-calling, planning, memory, and multi-step workflows that power use cases like personalized product recommendation, beauty consultation, conversational shopping, and proactive customer engagement.
●      Working with CDP & customer data — leveraging unified customer profiles, purchase history, browsing behavior, and segmentation from the CDP; managing logs, user feedback, synthetic data, and evaluation traces to drive iteration and improvement.
●      Writing RAG / finetuning / post-training code — implementing RAG over product catalogs and customer knowledge, finetuning, and post-training components (e.g., rerankers, evaluators, safety/brand-guardrail layers) optimized for throughput, latency, and cost at eCommerce scale.
●      Integrating agents with real systems — connecting agents to internal services (CDP, CRM, recommendation engines, order/product systems) and external APIs; embedding them into real customer touchpoints across web, app, and messaging channels.
●      Evaluating agents on real customer tasks — measuring success rate, conversion impact, latency, robustness, and behavior in production; closing the loop between evaluation, debugging, A/B testing, and improvements to deliver measurable business value.
●
2+ years working with Agentic AI / LLM agents / multi-step tool systems, or closely related experience.
●      Strong coding skills in
Python
(or similar) and experience building backend or ML pipelines.
●      Comfortable working with
APIs, services, and internal/customer data sources; familiarity with customer data platforms, CRM, or personalization systems is a plus.
●      Experience with streaming data and modern LLM/agent frameworks (e.g., LangChain, LlamaIndex, Semantic Kernel) is a strong plus.
●      Experience in eCommerce, retail, or customer-facing products is preferred.
Ngành nghề: CNTT - Phần mềm
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh