Tuyển dụng Account Manger/ Quản Lý Khách Hàng tại Hồ Chí Minh

• Oversee a portfolio of assigned customers to address customers' needs and concerns as quickly and effectively as possible.
• To develop and maintain strong relationships with customers.
• Provide support to the Head of Department and ensure all executive and administrative tasks are handled efficiently and effectively. 
• Account Management:
  • Manage a portfolio of Clients (Corporate and Insurers)
  • Ensure renewal with at least 95% portfolio in terms of lives and revenue
  • Maintain Client relationships and upsell of services
  • Receive and respond to Client enquiries through calls, emails, and meetings
  • Handle escalations and complaints, including troubleshooting and investigations 
  • Coordinate with other internal departments to ensure resolution of issues raised
  • Data entry and maintenance of Corporate Client database 
  • Preparation of Client reports
  • Prepare clients' documents, including but not limited to Contracts, Client handbook, Brown-label design, E-card, Service Guideline, Form, etc., online on the mobile application, Client Portal, or offline if required
  • New client/ insurer implementation and onboarding process
  • Prepare and implement presentations to Clients
  • Assist with Client audits and due diligence
  • Undertake and ad-hoc tasks assigned by the supervisor
  • Other tasks assigned by the company
• Business Development
  • Develop sales opportunities through existing clients and partners
  • Ensure the upsell of all FHVI services and products
  • Follow up on sales meetings, preparation of quotes and documentations
  • Ensuring smooth and effective sales operations and implementations (Due diligence, audits, etc.)
  • Create detailed business analysis
  • Drive strategic plans and be responsible for actionable projects
• Measure of success:
  •  Meet renewal & upselling objectives with at least 95% of their cases in terms of lives and revenue
  • Satisfaction of clients
  • Strong relationship with customers/partners
  • Respect the internal processes, rules, and regulations.

Yêu cầu ứng viên

• Bachelor's degree
• Communication English
• Computer Literate, WinWord, Excel, PowerPoint 
• At least 2 years of experience, with at least 1 year in Corporate Isurance/Heathcare/Medical Benefits, Customer Service
• Be able to work under pressure
• Communication, negotiation skills, and give professional advice
• Ability to manage complex projects and multitask

Quyền lợi được hưởng

• A young and dynamic team
• 14 days of annual leave
• 13th-month salary
• Social Insurance, Health Insurance, Unemployment Insurance: contribute based on full salary package
• Private insurance for the employee when starting the probation period. After 1 year, the company will cover the insurance for family members (spouse, children)
• Provide a laptop to work
• Annual health check and company trip