Account Manager

Strategic Partnership:
Proactively engage with clients and internal departments to deeply understand business goals and translate them into strategic account plans.
Revenue & Growth Catalyst:
Assist in managing key accounts to identify new opportunities for growth and drive the client’s long-term digital roadmap, directly contributing to sustainable revenue.
Stakeholder Partnership:
Represent the “voice of the client” internally to inform sales, product, and delivery processes, ensuring a truly high-quality, seamless client experience.
Operational Excellence:
Monitor account management activities and leverage data to provide predictive insights for continuous improvement in both client satisfaction and service delivery efficiency.
Negotiation & Renewal:
Assist senior management with contract renewals and upsells, employing strong negotiation and commercial acumen.
Yêu cầu:
Education:
Bachelor’s degree in Business Administration, Marketing, or a related field.
Experience & Industry:
5+ years of proven experience in Account Management or a related client-facing role, ideally within a tech/consulting environment or with clients in relevant sectors (e.g., FnB, E-commerce, banking, manufacturing).
Strategic Planning:
Demonstrated ability to translate high-level business objectives into actionable account growth and engagement plans.
Stakeholder Partnership:
Exceptional skill in building and maintaining consultative, trust-based relationships with key client contacts, moving beyond a “ticket-taker” mentality.
Data-Driven Advisory:
Strong analytical skills to assess account performance, manage client feedback, and provide data-driven recommendations for growth and service improvement.
Communication & Influence:
Proficiency in both written and verbal communication in Vietnamese and English to effectively coordinate with a global client base and internal teams. Must be a Calm, Confident, and Clear Communicator.
Quyền lợi:
Hybrid working environment with flexible working hours
12 days of annual leave (1 paid day per month) and additional paid leave in accordance with labor law
13th-month salary (pro-rata, based on company business performance)
Annual health check and social, health, and unemployment insurance in accordance with labor law
Performance review at least once a year
Company-provided working equipment, including laptop, monitor, and necessary accessories
Multiple career tracks across software services, product development, data & AI, cloud, and IT consulting
Ongoing training in modern technologies, best practices, and soft skills
Company sponsorship for relevant professional certifications aligned with the role
Provide cash bonuses for life milestones (Marriage, Birth, Newborns,…) and curated gift sets or vouchers for celebratory events (Birthdays, Women\'s/Men\'s Days, Tet, Family,…)
Fitness and sports activities (football, badminton, etc.)
Team building activities and annual company trip (based on company performance)