132844 - Japanese Speaking - Field Service Engineer (Electrical & Control) - Trading

RGF's Client
- a Japanese trading company specializing in machine tools and engineering software
- is looking for a
Field Service Engineer - Electrical & Control to provide comprehensive on-site technical service, maintenance, and repair for industrial machinery and automation systems while coordinating with Japanese customers and international manufacturers.
Working Location:
Bac Tu Liem District, Hanoi City
Monthly Salary:
20,000,000～25,000,000VND
Job Responsibilities:
Provide on-site repair, troubleshooting, maintenance, and preventive maintenance for machine tools, sheet metal processing machines, laser cutting machines, bending machines, machining centers, welding robots, automation systems, measuring equipment, and related industrial machinery
Receive and respond to customer service requests and investigate equipment failures on-site
Diagnose faults by reviewing error codes, alarm history, machine logs, photos, videos, and other technical information
Inspect electrical and control components, including sensors, relays, contactors, inverters, switches, and I/O devices
Replace standard electrical parts and consumables, and perform basic inspections of hydraulic, pneumatic, and mechanical systems
Support manufacturer engineers during on-site repair and maintenance activities
Explain failure analysis, repair progress, and follow-up actions to Japanese customers
Coordinate technical discussions with Vietnamese customers and internal teams
Communicate with manufacturers in Japan, Vietnam, and other countries regarding technical inquiries
Prepare and organize technical information, including fault reports, photos, videos, and error logs for manufacturers
Coordinate engineer dispatch schedules, customer site access, service appointments, and replacement parts
Compile technical information required for service quotations
Prepare service reports and maintenance documentation
Provide simple progress updates in both Japanese and English
Track open service cases, response deadlines, repair history, replaced parts, root causes, and preventive actions
Report major equipment failures and long-term unresolved issues to management in a timely manner
Update service records using the company's internal system
Education:
Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, Mechanical Engineering, or a related field
Language:
JLPT N2 or above (or equivalent) with the ability to communicate technical matters, explain service work, and prepare simple reports in Japanese
Experience:
At least 3 years of experience in maintenance and repair of industrial machinery, machine tools, automation systems, or factory equipment
Ability to read English technical manuals and proficiency in Microsoft Office applications
Ability to read electrical schematics and wiring diagrams, with a solid understanding of electrical components, PLC I/O, and basic control circuits
Ability to perform first-level troubleshooting of electrical, mechanical, hydraulic, and pneumatic systems using standard testing equipment
Hands-on work experience in Japan, with a good understanding of Japanese work practices, reporting procedures (Hou-Ren-Sou), and experience working with Japanese customers, supervisors, or colleagues
Willingness to travel to customer sites and provide support during emergencies or outside regular working hours when required
Able to maintain accurate service records, submit reports promptly, and proactively escalate technical issues
Preferable Skill/ Experience:
Experience servicing machine tools such as laser cutting machines, punching machines, bending machines, machining centers, or NC lathes
Experience with FANUC controllers, FANUC robots, collaborative robots, or PLC programming
Experience in equipment maintenance for a Japanese manufacturing company
Experience troubleshooting PLCs, servo systems, inverters, sensors, and safety circuits
Experience in machine installation, commissioning, accuracy testing, or operator training
Experience preparing service reports in Japanese and communicating with manufacturers in English
Experience developing preventive maintenance plans, equipment records, or spare parts inventories
Valid driver's license
Notice:
Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!
Ngành nghề: Sản xuất / Vận hành sản xuất
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội

Yêu cầu công việc

Education:
Bachelor's degree in Electrical Engineering, Electronics, Mechatronics, Automation, Mechanical Engineering, or a related field
Language:
JLPT N2 or above (or equivalent) with the ability to communicate technical matters, explain service work, and prepare simple reports in Japanese
Experience:
At least 3 years of experience in maintenance and repair of industrial machinery, machine tools, automation systems, or factory equipment
Ability to read English technical manuals and proficiency in Microsoft Office applications
Ability to read electrical schematics and wiring diagrams, with a solid understanding of electrical components, PLC I/O, and basic control circuits
Ability to perform first-level troubleshooting of electrical, mechanical, hydraulic, and pneumatic systems using standard testing equipment
Hands-on work experience in Japan, with a good understanding of Japanese work practices, reporting procedures (Hou-Ren-Sou), and experience working with Japanese customers, supervisors, or colleagues
Willingness to travel to customer sites and provide support during emergencies or outside regular working hours when required
Able to maintain accurate service records, submit reports promptly, and proactively escalate technical issues
Preferable Skill/ Experience:
Experience servicing machine tools such as laser cutting machines, punching machines, bending machines, machining centers, or NC lathes
Experience with FANUC controllers, FANUC robots, collaborative robots, or PLC programming
Experience in equipment maintenance for a Japanese manufacturing company
Experience troubleshooting PLCs, servo systems, inverters, sensors, and safety circuits
Experience in machine installation, commissioning, accuracy testing, or operator training
Experience preparing service reports in Japanese and communicating with manufacturers in English
Experience developing preventive maintenance plans, equipment records, or spare parts inventories
Valid driver's license
Notice:
Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!