132394 - Customer Service (Engineer) - Manufacturing

RGF's Client
- a
Japanese trading company supplying industrial lighting equipment - is looking for a
Customer Service (Engineer) to install and maintain exposure equipment for a major South Korean manufacturer, visit customer sites (Thai Nguyen), and respond to customer needs and troubleshoot problems.
Working Location:
Cau Giay, Ha Noi
Monthly Salary:
20,000,000 - 35,000,000 VND
Job Responsibilities:
Provide on-site technical cares for clients, including installation, maintenance, and troubleshooting
Address and resolve customer issues promptly
Conduct routine inspections and preventive maintenance to ensure optimal performance of equipment
Communicate effectively with clients and JP headquarters to understand their needs and provide tailored solutions
Build and maintain strong relationships with customers, ensuring high levels of satisfaction
Assist in planning and executing field service projects, ensuring timely completion and adherence to quality standards
Work closely with technical team in Japan to provide high-end services to clients
Necessary Skill / Experience:
Language Skills:
Intermediate level of English or Japanese
Experiences:
At least 3 years of experience as a sales engineer or field engineer (whether an electrical or mechanical engineer)
Familiar with troubleshooting and maintenance of large machines
Personality:
Can work independently and willing to ask for support
Patient, flexible, and works with hospitality
Willing to go to client site in the case of emergencies
Preferable Experience:
Experience working in the semiconductor industry, printed circuit board, and packaging substrate industry
Able to speak Japanese to communicate with Japanese HQ and PIC of clients
Notice:
Thank you for your interest in career opportunities at RGF. Suitable candidates will be contacted by our consultants at the earliest possible time. Your resume will also be kept in our system for consideration for other suitable opportunities in the future. Please kindly check your email regularly for the latest job updates from RGF!
Ngành nghề: Điện / Điện tử / Điện lạnh / Điện công nghiệp
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội