Warehouse Assistant Manager (3PL)

MAIN TASKS:

Daily Operations

- Monitor all daily warehouse activities (inbound, outbound, returns) to ensure smooth operations, system accuracy, SLA compliance, and customer delivery requirements.

- Instruct, guide, and provide on-the-job training for warehouse staff to ensure compliance with SOPs, WI, quality standards, and productivity targets.

- Interact with customers to understand business requirements, order profiles, peak volumes, cut-off times, and special handling needs.

- Provide customer support during escalated situations, coordinate internal teams to resolve issues promptly, and manage overall daily workflow to maintain service levels.

- Support managers in planning and organizing daily operations, manpower allocation, shift scheduling, and continuous improvement activities.

Project Development

- Participate in new project setups, including defining operational processes, standardizing procedures, and developing work instructions.

- Propose and implement improvement initiatives to enhance operational efficiency.

End Results / Accountabilities

- Ensure customer KPIs and department KPIs are met.

- Ensure all inbound and outbound shipments are planned and executed according to customer requirements.

- Maintain customer satisfaction.

- Achieve operational KPIs and meet business targets.

Yêu cầu công việc

Education

Bachelor’s Degree.

Professional Qualifications

Preferably with relevant professional certifications.

Experience & Skills

- 3–4 years of experience in contract logistics or distribution center operations (3PL).

- Strong experience managing sizable teams.

- Analytical and strategic thinking.

- Strong customer service mindset.

- Result-oriented, good business sense, and hands-on.

- Proactive, detail-minded, and committed to continuous improvement.

- Proficient in Microsoft Office, WMS, and TMS.

- Good English communication skills (verbal & written).

- Can relocate to near the warehouse.

BENEFIT:

- 15 days annual leave & 7 days sick leave

- 2 paid holidays: December 25th & 31st

- Comprehensive health insurance (including eligible family members)

- 24/7 personal accident & life insurance

- Annual performance-based salary review

- 13th-month salary & performance bonuses

- Training & personal development opportunities

Quyền lợi

• Thưởng: 13th-month salary & performance bonuses
• Chăm sóc sức khoẻ: Comprehensive health insurance (including eligible family members). 24/7 personal accident & life insurance
• Nghỉ phép có lương: 15 days Annual leave + 07 days Sick leave + 25/12 + 31/12