Unified Communications Engineer Nha Trang/Remote

Top 3 Reasons To Join Us Effective Personal & Professional Development Onsite Opportunity to the Netherlands ATTRACTIVE SALARY & Relaxing Working Environment The Job

Excellent opportunities await.

1. UC Platform Implementation & Activation

• Configure and deploy new customer environments on UC platforms such as BroadSoft and 3CX.
• Create and manage users, extensions, device profiles, and endpoint configurations.
• Configure call flows, hunt groups, call queues, IVR, and auto-attendant structures.
• Configure SIP trunks and support number porting activities.
• Provision IP phones and communication devices.
• Perform testing and validation before production go-live.
• Maintain technical documentation and standard configuration templates.

2. Change Management

• Implement configuration changes for existing customer environments.
• Update call routing, call forwarding, numbering plans, and PBX configurations.
• Add, modify, or remove users, extensions, devices, licenses, and subscriptions.
• Process customer requests related to service expansions and modifications.
• Ensure all changes are documented and implemented according to operational procedures.

3. User Onboarding & Offboarding

• Configure communication services for new employees.
• Decommission users and communication services during offboarding.
• Reassign or release phone numbers and extensions.
• Update voicemail, permissions, call forwarding, and related configurations.
• Coordinate updates with administrative, procurement, billing, and carrier systems when required.

4. Support & Incident Management

• Investigate and resolve incidents affecting UC platforms and customer environments.
• Troubleshoot SIP registration, SIP trunk, and call setup issues.
• Diagnose voice quality problems, including latency, jitter, and packet loss.
• Analyze system logs and call traces to identify root causes.
• Handle support requests and incidents through the ticketing system.
• Escalate complex issues to vendors or telecommunications carriers when necessary.
• Ensure incidents are resolved within agreed service levels (SLAs).

Your Skills and Experience

• Bachelor's degree in Information Technology, Computer Science, Telecommunications, or a related field.
• At least 2 years of hands-on experience in Unified Communications (UC) or VoIP solutions implementation and support.
• Hands-on experience with BroadSoft and 3CX platforms.
• Knowledge of SIP, VoIP, IP Telephony, and PBX systems.
• Solid understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VLAN, NAT, QoS, and VPN.
• Experience troubleshooting voice quality and connectivity issues, including SIP registration, call routing, and trunk connectivity.
• Familiarity with ticketing systems and incident management processes.
• Ability to analyze logs, diagnose technical issues, and perform root cause analysis.

Nice to have

• Experience with Microsoft Teams Phone or Cisco Unified Communications.
• Knowledge of SBC (Session Border Controller) and SIP trunk providers.
• Experience working in a Managed Service Provider (MSP) or telecommunications environment.
• Relevant certifications such as Cisco CCNA, Microsoft Teams Administrator, or other UC-related certifications. 

What we expect from you:

Is this you?

• Strong analytical and problem-solving skills.
• Customer-oriented mindset with excellent communication skills.
• Ability to prioritize tasks and work effectively under pressure.
• Strong attention to detail and documentation practices.
• Ability to work independently as well as collaboratively within a team.
• Familiarity with AI tools or willingness to adopt AI to improve work efficiency.
• Good English communication skills for technical support and collaboration.

Why You'll Love Working Here

• A work environment so rewarding, you’ll soon forget anything less was even possible
• A work environment so rewarding/welcoming/comfortable/ambitious, you’ll soon forget the rest
• A collaborative, modern, and creative environment.
• Supportive working equipment (laptop, monitor, keyboard, etc.).
• Flexible working hours and a friendly, open culture.
• Attractive and competitive salary with 13th-month bonus.
• Premium annual health check-up.
• Gifts and allowances for special occasions: wedding, newborn babies, Women’s Day, Children’s Day, Mid-Autumn Children’s Festival, Men’s Day, and monthly birthday celebrations.
• We respect your time off: 12 days of annual leave, Christmas Day leave, plus 3 additional leave days for every 5-year milestone.
• Annual Performance Review and clear growth opportunities.
• Company trips, teambuilding activities, and internal engagement events.
• On-site opportunities in the Netherlands.
• Fully stocked pantry and indoor entertainment area