Ticketing Executive - Air India

• Manage ticketing operations: handle flight bookings, ticket issuance, reissue, and refund processes via GDS.
• Ensure accuracy of fare calculations, taxes, ticket conditions, and compliance with airline policies.
• Handle schedule changes, cancellations, and irregular operations (IRROPs).
• Coordinate with airlines, internal teams, and partners to ensure smooth service delivery, while maintaining strong relationships with travel trade partners.
• Assist in negotiating discount rates and commercial agreements to support and drive sales performance.
• Monitor the effectiveness of incentive and discount schemes through regular performance reviews to maximize results.
• Provide timely updates, advice, and support to customers and agents regarding inquiries.
• Manage and develop existing customer portfolios to maintain and grow account value.
• Identify opportunities to improve revenue quality and optimize portfolio performance.
• Support new business development and marketing activities.

Yêu cầu ứng viên

• Bachelor’s degree in Tourism, Economics, Foreign Languages, or other relevant disciplines.
• Minimum 2–3 years of experience in ticketing or relevant roles within the travel/airline industry (GSA/travel agency preferred).
• Proficiency in at least one GDS system (Amadeus, Sabre, or Galileo).
• Strong proficiency in Amadeus (1A) is highly preferred.
• Solid knowledge of fare rules, ticketing procedures, and airline policies.
• Good communication skills in both Vietnamese and English (written and spoken).
• Strong attention to detail and ability to work under pressure.
• Good problem-solving and coordination skills.
• Proficient in MS Office (Word, Excel, PowerPoint), especially Excel.
• Candidates with less experience may still be considered based on potential and interview performance.

Quyền lợi được hưởng

• Full-salary insurance
• Holiday and Tet bonuses, annual salary review, birthday gifts, and year-end recognition awards.
• General health check-ups, annual domestic and international trips, Year-End Party (YEP) and internal engagement activities.
• Professional, dynamic environment, opportunities to learn through internal sharing sessions and clear promotion path.