Technical Support (Night Shift) – Go Vap, Ho Chi Minh

• Answer incoming calls and address customer inquiries in both English and Vietnamese.
• Provide technical support and customer care to mostly owners of nail salons establishments across the US.
• Receive and respond to customer's feedback.
• Identifying and assessing customer needs to achieve satisfaction.
• Resolve customer issues and complaints promptly, professionally, and politely.
• Assist other departments within the company as needed.

Yêu cầu ứng viên

• Age: 22–35 years old;
• Education: College degree or higher
• Excellent communication skills (listening, speaking). Good English communication skills are a strong advantage. (English level IELTS 5.5 - 6.5 or equivalent).
• Tin học: Understanding networking, including setting up routers, modems, and reserved Ips.
• Kinh nghiệm: Experienced in customer care or call center is an advantage.
• Clear and fluent voice with no regional characteristics, demonstrating confident communication skills.
• Empathy, patience, problem-solving skills, and the ability to work well in a team environment. Have responsibility, adaptability, and the ability to handle work pressure.

Quyền lợi được hưởng

• Competitive salary based on skills and experience.
• Performance-based bonus and 13th-month salary depending on individual results and company performance.
• 12 days of annual leave and 4 days of paid sick leave after one year of employment.
• Full benefits in accordance with company policy, including social insurance, health insurance, and periodic health check-ups.
• All necessary equipment provided to support work.
• Regular company activities such as football, company trips, team building, dinners, birthday celebrations, and other internal events.
• Opportunities for training and career development in a professional, dynamic, friendly, and open working environment.