Technical Support Engineer – Chinese Speaking

We are looking for a dedicated Technical Support Engineer to work closely with our Chinese customers who use Koh Young’s 3D inspection systems (SPI, AOI). In this role, you will directly support customers with system installation, troubleshooting, user training, and production-related technical assistance. You will collaborate closely with our internal engineering team to ensure smooth customer operations.

Key Responsibilities

1. Installation & System Setup

• Coordinate installation and configuration of hardware and software at customer sites
• Ensure systems are properly tested and fully operational upon handover

2. Customer Support & Troubleshooting

• Assist customers with production testing and prepare technical reports
• Diagnose and resolve issues encountered during daily production
• Log technical issues accurately and work with HQ engineers to provide timely solutions

3. Training & Technical Guidance

• Conduct user training sessions on system operation, programming, and maintenance
• Provide on-site and remote guidance to optimize customer workflows

4. Business Support

• Occasionally participate in business trips to support urgent customer requirements
• Communicate directly with Chinese clients in Chinese for technical support, reporting, and relationship management

Yêu cầu ứng viên

Must Have

• Fluent Chinese communication (spoken and written) — required for direct customer support with Chinese-speaking clients
• Strong willingness to learn technical systems (training will be provided)
• Good communication and problem-solving skills
• Ability to travel occasionally for customer support

Nice to Have

• Previous experience in technical support, machinery, electronics, or manufacturing
• Knowledge of inspection equipment (SPI, AOI) is a plus, but not required

Quyền lợi được hưởng

• Full technical training on Koh Young systems
• Supportive engineering team and professional development opportunities
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• Own marriage: 10, VND and 5 days leave with full salary
• Child's marriage: 2m VND and 1 day leave with full salary
• Sibling's marriage: 2m VND and1 day leave with full salary
• Parents (in-law)' 60th birthday: 1m VND and1 day leave with full salary
• Childbirth: 2m VND and 3 days leave with full salary
• 1st birthday of child: 1m VND
• Own birthday: 500k VND
• Spouse's birthday: 300k VND
• Children's day (under 12): 300k VND/ each baby
• Wedding anniversary: 300k VND
• Lunch allowance: 600k VND
• Team-building allowance: 800k person/month
• Social & medical insurance: Full salary rate
• English & Korean education allowance.
• Oversea training in Korea.
• Premium health care package: PVI care insurance.
• Motorbike + car parking.
• Condolence