Technical Specialist - Porsche Centre Saigon

Objective:
· To achieve and maintain a high level of customer satisfaction by managing all service related technical matters professionally and efficiently.
Key tasks and responsibilities:
· Monitoring and handling of all technical car problem cases in HCMC and Hanoi
· Support Technician team with fault diagnostics
· “Flying doctor” to support diagnostics in critical car-down cases
· Creation and handling of technical PRMS tickets from all Porsche branches to ensure fast support/ feedback from headquarters (received tickets must be processed within 2 hours)
· Provide regular updates about common technical car issues to After Sales team, including Technical Issue Monitoring reports (TIM)
· Reporting of common technical problems to Porsche Asia Pacific (PAP), including Porsche Quality Analysis Reports (PQA)
· PIWIS Tester support (technical, updates, purchases, warranty)
· Other miscellaneous tasks and ad hoc assignments to support Porsche operations
Minimum Qualifications:
·         Technical degree holder
·         Extensive knowledge about vehicle systems and technologies
·         2 years working experience as a Technician
·         Very good vehicle diagnostic skills
Requirements and Attitude:
·         Precise and well organized working style
·         Good planning and administration abilities
·         Advanced problem solving skills
·         Good English skills (written and spoken)
·         Good communication skills
·         Customer focused approach
·         Dynamic, positive, confident, self-motivated team player
Ngành nghề: Cơ khí / Ô tô / Tự động hóa, Bảo trì / Sửa chữa, Giáo dục / Đào tạo
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh