Team Lead – Customer Service & Pricing (Logistics/Forwarding)

Job Description:
We are looking for a Team Lead -
Customer Service & Pricing with strong experience in handling export/import shipments, excellent communication skills, and a detail-oriented mindset. The successful candidate will be responsible for managing end-to-end logistics operations and ensuring high levels of customer satisfaction.
Key Responsibilities:
Lead the Operations & Customer Service team.
Develop and manage overseas agent relationships and network.
Drive operational efficiency, service quality, and cost optimization.
Support business growth by achieving revenue and profit targets.
Handle customer service, complaints, and operational issues.
Coordinate pricing, shipment execution, and internal operations.
Provide market updates, freight rates, and logistics solutions to agents and customers.
Ensure timely and accurate shipment status updates.
Requirements:
Bachelor's degree in Logistics, Supply Chain, International Business, Foreign Trade, or related fields.
Minimum 5 years of experience in Customer Service, Operations, or Pricing within the Logistics/Freight Forwarding industry.
Previous experience in a Team Leader or Senior Executive role is highly preferred.
Strong knowledge of international freight forwarding, shipping documentation, import/export procedures, Incoterms, and customs regulations.
Good negotiation and communication skills with carriers, overseas agents, and customers.
Able to work independently, prioritize tasks, and perform well under pressure.
Strong leadership, problem-solving, and organizational skills.
Good command of English (spoken and written).
Proficient in Microsoft Office; experience with logistics software is an advantage.
Benefits:
Competitive salary based on qualifications and experience.
Annual salary review and performance bonus.
13th-month salary and holiday bonuses.
Full Social, Health, and Unemployment Insurance in accordance with Vietnamese Labor Law.
Professional training and clear career development opportunities.
Annual company trips, team-building activities, and opportunities for overseas business travel.
Friendly, dynamic, and professional working environment
Ngành nghề: Xuất nhập khẩu, Vận chuyển / Giao nhận / Kho vận, Hàng hải
Kinh nghiệm: 5 Năm
Cấp bậc: Trưởng nhóm / Giám sát
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh

Yêu cầu công việc

Requirements:
Bachelor's degree in Logistics, Supply Chain, International Business, Foreign Trade, or related fields.
Minimum 5 years of experience in Customer Service, Operations, or Pricing within the Logistics/Freight Forwarding industry.
Previous experience in a Team Leader or Senior Executive role is highly preferred.
Strong knowledge of international freight forwarding, shipping documentation, import/export procedures, Incoterms, and customs regulations.
Good negotiation and communication skills with carriers, overseas agents, and customers.
Able to work independently, prioritize tasks, and perform well under pressure.
Strong leadership, problem-solving, and organizational skills.
Good command of English (spoken and written).
Proficient in Microsoft Office; experience with logistics software is an advantage.
Benefits:
Competitive salary based on qualifications and experience.
Annual salary review and performance bonus.
13th-month salary and holiday bonuses.
Full Social, Health, and Unemployment Insurance in accordance with Vietnamese Labor Law.
Professional training and clear career development opportunities.
Annual company trips, team-building activities, and opportunities for overseas business travel.
Friendly, dynamic, and professional working environment