Supervisor, Game Attendance

About the Role

About the project 

We’re building a location-based immersive VR experience in Vietnam, where visitors wear a headset and walk through a physical space while seeing, hearing, and interacting with different virtual worlds. Designed as a new entertainment destination, the project aims to deliver memorable, story-driven experiences beyond traditional attractions. As an early-stage venture, it offers the opportunity to be part of the launch and growth journey from the beginning. 

About the role

The Supervisor – Game Attendant is responsible for overseeing daily venue operations, ensuring excellent guest experiences, supervising frontline staff, maintaining operational standards, and supporting the smooth execution of all VR and guest-facing activities.

Key Responsibilities 

Operations Supervision 

• Supervise daily venue operations and guest flow. 
• Ensure all opening, operational, and closing procedures are completed. 
• Monitor venue readiness and operational standards. 
• Coordinate staff assignments and responsibilities.
• Ensure all SOPs are followed consistently. 

Guest Experience 

• Deliver exceptional customer service. 
• Welcome and assist guests throughout their journey. 
• Handle guest inquiries and provide experience recommendations. 
• Resolve guest concerns and complaints professionally. 
• Ensure guests receive safety briefings and operational guidance. 

VR Experience Operations 

• Oversee VR session preparation and execution. 
• Ensure headsets and equipment are functioning properly. 
• Monitor gameplay and guest safety during experiences. 
• Support troubleshooting and escalate technical issues when necessary.  

Team Leadership

• Supervise Game Attendants and Casual Staff. 
• Provide coaching and operational guidance. 
• Support staff training and onboarding.
• Monitor staff performance and attendance. 
• Conduct shift briefings and handovers. 

Safety & Compliance 

• Ensure safety procedures are followed at all times. 
• Conduct operational and safety inspections. 
• Respond to incidents and emergencies appropriately. 
• Complete incident reports and operational documentation.

Inventory & Asset Control 

• Monitor VR equipment, accessories, and consumables. 
• Conduct daily equipment checks. 
• Report damaged or missing assets. 
• Assist with inventory counts and stock control. 

Reporting 

• Complete daily operational reports. 
• Record incidents, maintenance issues, and guest feedback. 
• Support management with operational reporting requirements.

Yêu cầu ứng viên

Requirements

Essential 

• Previous experience in customer service, hospitality, entertainment, gaming, attractions, or operations. 
• Good communication and interpersonal skills.
• Fluent English communication skills.
• Tech-savvy with the ability to quickly learn and confidently operate digital systems, VR equipment, tablets, and related technologies.
• Able to work weekends, public holidays, and rotating shifts. 
• Strong sense of responsibility and professionalism. 

Preferred

• Previous supervisory experience. 
• Experience working in resorts, attractions, gaming centers, arcades, or entertainment venues.
• Interest in VR, gaming, or immersive technology. 
• Additional language skills are an advantage (Russian, Korean, Chinese, etc.).

Quyền lợi được hưởng

Why Should You Apply

• Competitive remuneration package.
• Yearly Salary & Performance review.
• Paid Leaves 12 days/year plus Paid Sick Leave 3 days/year
• Birthday Leaves
• Annual Health-check
• Be part of a vibrant, high-energy sports & entertainment environment that promotes an active lifestyle and empowers your career growth.
• Opportunity to build and shape a new business model from the ground up.
• Excellent personal growth aligned with your professional development.
• Leverage AI-powered tools to enhance your daily work and productivity.
• Access to RH1’s entertainment areas with employee and family discounts.