Tuyển dụng Service Quality Officer tại Hồ Chí Minh (đã hết hạn)

• Conduct centre visits and service quality assessments based on approved criteria and schedules.
• Coordinate and support Mystery Shopping activities.
• Collect, verify, and record assessment evidence accurately.
• Identify service gaps and non-compliance against ILA standards.
• Prepare assessment findings and submit reports to the CX Journey & Quality Management Executive.
• Follow up with centres on assigned improvement actions and update progress.
• Maintain assessment checklists, records, evidence, and supporting documents.
• Support data consolidation for CX reports and dashboards.
• Provide clarification to centres on assessment criteria when required.
• Perform other CX assessment tasks as assigned.

Yêu cầu ứng viên

• Attention to detail
• Observation and information-gathering
• Communication and teamwork
• Reporting and data entry
• Time management and task follow-up
• Integrity, objectivity, and confidentiality

Quyền lợi được hưởng

• Insurances fully provided
• Private insurance will be provided for official staff
• Discount up to 90% English tuition fees for staff and close relatives
• An active, professional, dedicated working environment with experienced managers and friendly colleagues
• Bonding trips and events
• 14 day-off per year along with other benefits according to the company's regulations