Service Engineer

Apply HERE: https://jobs.festo.com/search/?searchby=location&createNewAlert=false&q=&locationsearch=&geolocation=&optionsFacetsDD_customfield2=&optionsFacetsDD_customfield1=&optionsFacetsDD_country=VN

Responsible for performing service activities and responding to technical inquiries remotely and on-site at customer locations. Provide product support and troubleshoot technical issues to ensure timely and effective resolution.

KEY RESPONSIBILITIES

Impact on Business

Remote and on-site support service on Festo products

Troubleshooting, commissioning, dimensioning of Festo products

Initiation of On-Site Support if necessary

Case escalation if problem solving is not possible.

(Hand over to Service Coordinatoror next level support)

Ensures compliance with agreed dates and timelines

Transferring of expert knowledge to Festo colleagues

Planning, documentation and reporting of service/support activities

Flexibility in working times

Highest technical competence in working with Festo Products and systems (E.g. Specialized on assigned Topic, etc)

Any other adhoc tasks from line manager from time to time

Communication with internal and/or external Customers, Suppliers as well as Third Parties

Case escalation to Cluster Topic Expert if problem solving is not possible. Final escalation to TSHQ.

Ensures a close cooperation with different depts. (Solution Engineering, Application Engineering, Concept Engineering, Quality, etc.) as far as necessary

Innovation and Change

Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products

Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center, when necessary

To observe any potential of process change opportunity

Yêu cầu công việc

Educational Background

Bachelor’s Degree in Mechatronic, Electrical or relevant field

Master’s Degree will be advantages but not mandatory

Diploma can be considered based on work experience

Extended Knowledge and Experience:

Customer service oriented

Good interpersonal and communication skills

Good spoken and written in English

Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO.

Personal Competencies

Strong analytical and troubleshooting mindset

Excellent communication and interpersonal skills

Customer-oriented attitude

Self-driven and capable of working independently

Ability to manage multiple service cases simultaneously

Willingness to travel within Vietnam and occasionally within Southeast Asia

Strong sense of ownership and accountability

Quyền lợi

• Thưởng: Competitive Packages Salary & Benefits
• Đào tạo: Learning & Development
• Giải thưởng: Company Achievement Bonus; Performance Bonus