Senior Production Support Engineer

Top 3 Reasons To Join Us Very competitive remuneration package Build products for millions of users in Australia Hybrid and flexible working environment The Job

• Strong production support capability across mobile and web digital channels, with a focus on stability, performance, and customer experience.​
• Proficiency in incident management, problem management, and root cause analysis (RCA) in complex, high‑availability environments.​
• On-call support: participate in an on-call roster and provide out-of-hours incident support when required.​
• Ability to triage and resolve production issues rapidly, balancing urgency with risk control in customer‑facing platforms.​
• Experience with monitoring, alerting, and observability tools to proactively identify issues and performance degradation.​
• Technical verification test (TVT) and Business verification test (BVT) for Production Release: query application logs to see if there are any errors or unusual activities post deployment (compare to pre-deployment).​
• Solid understanding of end‑to‑end digital architecture, including APIs, microservices, middleware, and front‑end integrations.​
• Capability to work across multiple White Label (WL) partners, managing dependencies, integrations, and partner-specific nuances.​
• Operational excellence: improve monitoring/alerting, dashboards, and runbooks; proactively reduce operational risk.​
• Coordinate fixes with development team.​
• Focus on continuous improvement, including automation of repetitive support tasks, reduction of recurring incidents, and operational efficiency uplift. ​
• AI & automation mindset highly regarded, with the ability to leverage AI tool

Your Skills and Experience

• +3 years' working experience in production support, application support, incident management, SRE, or similar role on Digital platforms.​
• Experience supporting mobile applications (iOS/Android) and web applications in a live production environment.​
• Hands-on experience managing major incidents, Sev1/Sev2 issues, and driving resolution within SLA timeframes.​
• Experience with log analysis, monitoring tools, and incident tracking systems (e.g., Splunk, Open Search, AppDynamic, Grafana, ServiceNow or equivalent).​
• Strong knowledge in React Native or React JS front-end highly regards​
• Strong knowledge in Java microservices and micro-frontend servers (BFFs)​ and Cloude based environment (AWS, Azure, Akamai, Cloudflare)​
• Excellent English communication skills (both verbal & written), and problem-solving and analytical skills. ​
• Demonstrated experience in conducting post-incident reviews and implementing preventative measures.​
• Experience supporting high-volume, customer-critical digital channels with a strong focus on uptime and reliability.​
• Exposure to AI-enabled tools or platforms is highly regarded

Why You'll Love Working Here

THE BENEFITS AND PERKS

1. Generous compensation and benefit package

• Attractive salary and benefits
• 20-day annual leave and 7-day sick leave, etc.
• 13th month salary and Annual Performance Bonus
• Premium healthcare for yourself and family members
• Monthly allowance for team activities
• Premium welcome kit and frequent appreciation gifts 
• Extra benefits for long-term employees

2. Exciting career and development opportunities 

• Large scale products with modern technologies in banking domain
• Clear roadmap for career advancement in both technical and leadership pathways
• Well-structured  learning and development programs (technical and soft skills) 
• Sponsored certificates in both IT and banking/finance
• Premium account on Udemy 
• English learning with native teachers
• Opportunity for traveling & training in Australia

3. Professional and engaging working environment

• Hybrid working model and good work-life balance 
• Well-equipped & modern Agile office with fully stocked pantry
• Special programs to improve your physical and mental health
• Annual company trip and events 
• A solid talented team behind you – great people who love what they do

If this excites you, let's have a chat over a cup of coffee!