Senior Operation Executive

1. Clinic Operations

- Coordinate daily clinic operations to ensure efficient workflows and smooth execution according to plan.

- Monitor appointment schedules, booking status, and support manpower allocation based on customer volume.

- Collaborate with doctors, nurses, receptionists, coordinators, and X-ray departments to ensure seamless service delivery.

- Support the handling of operational issues and customer feedback during daily operations.

- Monitor service quality and propose improvements to operational processes.

- Support the implementation of corporate health check-up programs and ensure operations are carried out on schedule.

- Ensure compliance with internal regulations, service standards, and clinic operational procedures.

- Prepare periodic operational reports as required by management.

- Investigate the causes of complaints and provide explanations and corrective solutions.

2. Team Coordination

- Support the guidance and training of new employees on operational procedures.

- Monitor team performance and report to direct management.

- Support task assignment and manpower coordination when necessary.

- Collaborate with other departments to ensure work is handled quickly and efficiently.

3. Other Responsibilities

- Proactively propose solutions to improve operational efficiency and customer experience.

- Support management in process improvement projects and internal operational activities.

- Perform other duties as assigned by supervisors 

4. Perform other tasks as assigned by the direct manager. 

Yêu cầu ứng viên

- College or Bachelor’s degree.

- Minimum 1–3 years of experience in clinic operations, hospital operations, or customer service.

- Experience in coordinating corporate health check-up programs is preferred.

- Strong organizational, coordination, and problem-solving skills.

- Ability to work under pressure in a fast-paced and multitasking environment.

- Good communication and teamwork skills.

- Responsible, proactive, and detail-oriented at work.

- Proficiency in English and/or Japanese is an advantage.

- Proficient in Microsoft Office and basic reporting skills.
 

Quyền lợi được hưởng

- Competitive salary, negotiable based on qualifications and experience.

- Performance-based bonus aligned with company results and individual performance.

- Allowances for lunch, transportation.

- Performance review conducted 4 times per year; promotion considered twice per year based on individual capability and DYM’s strategy at each stage.

- Annual company activities such as company trips, year-end parties, etc.

- Full-salary social insurance contribution; 24/7 accident insurance.

- 12 annual leave days per year; additional 3 menstrual leave days for female employees.

- Annual health check-ups and flu vaccination.

- Preferential pricing program for DYM services for employees and their family members.