Senior IT Helpdesk

Manage, maintain, and provide warranty services for computers and office equipment (printers, time attendance devices, etc.).
Install and prepare PCs/Laptops (hardware, software, connectivity) for new employees and handle asset recovery during offboarding; Monitor and administer office network systems, including Wi-Fi, routers (Mikrotik), and firewalls.
Plan and coordinate the procurement of IT office equipment and supplies.
Manage and maintain email services (Google Workspace).
Handle troubleshooting for office devices (printers, surveillance cameras, timekeepers, etc.).
Provide proactive solutions to resolve technical issues and ensure smooth IT operations.
Assist in information security tasks, including basic security monitoring and supporting risk assessments for clients.
Collaborate with the IT/DevOps/Security team to implement security policies, ensure compliance, and support audits when required.
Education:
Bachelor degree or above
Professional major: Information & Technology, computer scientist...
2nd language ability:
Basic at English
Related experiences:
2+ years of experience in a similar position
Flexible problem-solving skills with strong organizational and creative abilities.
Careful, detail-oriented, and responsible in task execution.
Proactive, diligent, and highly committed to assigned responsibilities.
Ngành nghề: CNTT - Phần mềm, CNTT - Phần cứng / Mạng
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hà Nội