Sea Export Leader

Main Tasks & Key Responsibilities

- Lead and manage the Customer Service and documents team to ensure excellent service delivery and customer satisfaction.

- Oversee the end-to-end Ocean Export customer service process, including booking coordination, shipping instructions, documentation, shipment tracking, and issue resolution.

- Act as the primary escalation point for customers, overseas agents, shipping lines, and...

Yêu cầu công việc

- Bachelor's Degree in Logistics, Supply Chain Management, International Business, or a related field.

- Minimum 5 years of experience in Sea Export leader and experience handling USA business.

- Strong knowledge of Ocean Freight operations, FCL/LCL, shipping documentation, Incoterms, and international freight forwarding.

- Proven experience in leading and developing customer service teams.

- Strong customer service...

Quyền lợi

• Thưởng: Competitive salary and bonus: 13th month salary, KPI bonus if business goals are achieved and job description
• Chăm sóc sức khoẻ: Social insurance, health insurance, unemployment insurance according to Labor Laws
• Đào tạo: Local and abroad training programs, The opportunity to work in a professional environment in a work