Tuyển dụng SCM Operations Agent - System Specialist tại Hồ Chí Minh

I. Purpose of Role

As a Lead Logistics – System Specialist, you will play a critical role in ensuring the accuracy, integrity, and timeliness of shipment data across SCM operational systems. This position acts as the primary owner of system updates within the Supply Chain Management (SCM) process, supporting smooth execution across Planning, System Update, CBL Checking, Documentation, and FinOps.

You will be responsible for validating, updating, monitoring, and managing shipment information in core SCM platforms while ensuring data accuracy throughout the supply chain process. The role serves as the foundation of operational excellence, as accurate system updates directly impact documentation quality, customer communication, customs compliance, financial processing, and overall customer satisfaction.

This is a system-focused operations role that combines System Operations, Data Management, Process Control, and Supply Chain Coordination. While the position provides exposure to the end-to-end SCM process and career growth opportunities across the broader logistics and supply chain function, the primary focus remains on system operations and data quality management

II. Key Responsibilities

1. System Update & Data Management:

• Receive, validate, and update Shipping Instructions (SI) and shipment information into SCM systems.

• Maintain accurate shipment data including: Container numbers, Seal numbers, Cargo descriptions, Quantities, Weight and volume details, Shipment milestones, Customer and vendor information,

• Ensure all updates are completed, accurately and within operational timelines.

• Monitor data consistency and prevent downstream process impacts caused by incorrect system entries.

• Maintain high data quality standards and comply with operational procedures

2. Shipment Status Management:

• Monitor and update shipment status throughout the shipment lifecycle.

• Ensure shipment milestones are reflected accurately across SCM platforms.

• Track exceptions, missing information, and system discrepancies.

• Follow up proactively with relevant stakeholders to resolve shipment data issues.

• Support visibility and transparency for customers and internal stakeholders through accurate system updates.

3. SI Submission & Operational Execution:

• Ensure Shipping Instructions are completed and submitted before carrier cut-off timelines.

• Verify shipment information before transmission to carriers and external stakeholders.

• Escalate potential delays, data issues, or operational risks that may impact shipment execution.

4. Cross-Functional SCM Support:

Work closely with: Planning Team, CBL Team, Documentation Team, FinOps Team, Vendors, Carriers, Program Manager

5. System Compliance & Quality Control:

• Ensure compliance with SCM work instructions and operational standards.

• Conduct data validation checks to prevent operational and financial errors.

• Identify recurring data quality issues and recommend preventive actions.

• Monitor KPIs related to accuracy, productivity, and service quality

6. Continuous Improvement & System Excellence:

• Identify process improvement opportunities related to system operations.

• Participate in automation and digitalization initiatives.

• Support system enhancement testing and implementation activities.

• Provide feedback to improve system usability and operational efficiency.

• Contribute to standardization and best practices across SCM operations

Responsibilities include:

• Resolving shipment data discrepancies.

• Supporting root cause analysis related to data quality issues.

• Providing clarification on system information and shipment status.

• Assisting downstream teams in resolving shipment-related exceptions.

Yêu cầu công việc

• Fresh graduates with strong system aptitude are welcome to apply

• 1–3 years of experience in logistics operations, shared service centers, data management, or system operations is preferred

• Strong attention to detail and accuracy.

• High level of data discipline.

• Ability to work with large volumes of transactional data.

• Strong aptitude for learning and navigating systems.

• Ability to understand how data flows across different platforms.

• Familiarity with logistics, ERP, SCM, TMS, CargoWise, SCP, MODS, or similar platforms is an advantage.

• Comfortable identifying and resolving system or data-related issues.

• Advanced Microsoft Excel skills preferred.

Quyền lợi

• Đào tạo: • Develop strong expertise in logistics systems, shipment data management, and SCM processes. • Gain exposure to the complete SCM workflow, including Planning, System Update, CBL Checking, Documentation, and FinOps. • Build a strong foundation for fu
• Khác: • Work with global stakeholders, carriers, vendors, customers, and internal operational teams. At Maersk, we value diversity and inclusion. We believe that every individual brings unique perspectives and experiences that contribute to our success. We