Sales Support Executive (NV Hỗ Trợ Kinh Doanh)

• This role is to provide exceptional service to sales staffs and customers, ensuring that their needs are met with the highest level of professionalism and efficiency.
• You will act as a key intermediary between our customers and internal teams, taking ownership of your accounts and delivering outstanding support throughout the selling process.
• Customer Service: Ensure that sales staffs and customers receive an exceptional level of service from the initial inquiry through to after-sales support, addressing any concerns promptly and effectively.
• Contract Preparation: Prepare sales contracts as sales staffs required, ensuring all terms and conditions are clearly stated, in accordance with company policy.
• Order Processing: Performs data entry tasks for sales figures, make sales report, analyze sales data and propose sales activities to sales team if needed.
• Coordination with Internal Teams: Collaborate with internal teams, including Planning and Warehouse, to ensure customer timelines are met and operations run smoothly.
• Order and inventory management: Ensure customers receive goods on time and ensure inventory meets customer requirements.
• Complaint Handling: Address customer complaints according to the established complaint handling process, ensuring resolution and customer satisfaction.
• Feedback and Reporting: Report any unusual activity to your leader. Update and follow sales data such as customer list, credit limit, revenue, debt and update to related department as required. Issue and send Chemical control documents and other notices to customers (if any).
• Data Management: Liaise with customers to gather complete information regarding their requests and input data into the system accurately and promptly. Work closely with the Warehouse and Planning team to process customer orders and ensure delivery timelines are adhered to.
• Customer relationship management: Customer Relationship Management: Maintain good relationships with sales staff and customers. Proactively seek new sales opportunities for current customer base.
• Support function: Support Functions: Provide day-to-day support functions for the assigned Supervisor/Manager, assisting with various administrative tasks as needed.
• Perform other tasks required by line manager

Yêu cầu ứng viên

• Quantity: 02 people
• Graduated from University with relevant field.
• Proficient in data management and inventory tracking systems, Presentation skills.
• Strong time management skills, detail-oriented with excellent organizational abilities.
• Ability to work collaboratively in a team environment.
• Strong communication, interpersonal skills.
• Previous experience in order management at manufacturing company is preferred.
• Careful, well – organized, friendly, positive thinking, hard – working, responsible.
• Eager at learning and learning from doing.
• Proficiency in Microsoft Office Suite; experience with CRM.
• Able to take work pressure from work.
• Have 1 Years working experience in Sales Coordinator, Customer Service Executive, Sales Admin – Support, … Experience in order management at manufacturing company will be advantages.
• Fluent in English will be advantages.

Quyền lợi được hưởng

• Allowances according to the Company’s policy for occassions: Birthday, Marriage, Childbirth, Hospitalization, Deceased relative, Seniority.
• Company trip every year.
• Annual health check.
• Pay social insurance, health insurance, unemployment insurance according to labor law.
• Health insurance and 24/24 Accident insurance.
• 15 days of annual leave.
• Christmas Day off on 25th of Dec.
• Tet Gifts.
• Gifts for International Women's day.
• Gifts for International Children’s day.
• Year-end party.
• 13th month salary.
• Annual salary increase and KPI bonus.