Sales Support

Department: BO team

Location: Hanoi

Job Responsibilities

1. Project Handling and Processing

- Receive and process customer requests;

- Coordinate with internal teams (PMO, Engineering, BD, Purchasing) to verify customer requirements;

- Manage selling prices and gross margins based on cost structure;

- Prepare and issue quotations and sales contracts to customers;

- Receive and verify POs, confirmations, and pre-orders from customers;

- Submit purchasing requests to the Purchasing team;

- Coordinate with Purchasing for delivery arrangements and with Accounting for VAT invoicing;

- Follow up with customers on pending or ongoing projects;

- Monitor and track the status of all submitted quotations.

2. Customer Care and Relationship Management

- Maintain and develop relationships with customers (Vietnamese staff);

- Propose and recommend promotional programs to customers;

- Understand and anticipate customers’ business needs in the upcoming period.

3. Issue Resolution (under Team Manager’s guidance)

- Handle pricing-related issues (standard pricing, new pricing, discounts, support pricing);

- Resolve product-related issues (incorrect items, delivery delays, temporary solutions, etc.);

- Address documentation issues (EPE, invoicing, payments, pending projects);

- Handle customer complaints.

4. Data Management

- Maintain and store project-related information on the company drive.

5. Reporting

- Prepare weekly reports;

- Report on the actual status of each project;

Yêu cầu công việc

Work Experience & Qualification, Competencies

- University/ College graduate;

- At least 3 years of working experience at the similar position;

- Good at English, MS Office;

- Ability in pressure working environment, individual or team work;

- Having working experience in Sales position is an advantage.

- No age limit

Benefits

- Gross Salary: negotiate

- Long-term bonus, excellent employee bonus, 13th month salary, holiday bonus, Tet bonus

- 1 paid leave on Company foundation date

- Contribute SHUI with a high percentage. Bonus with PVI insurance

- Active & young working environment

- Every 2 years of consecutive working will be added 1 more full paid annual leave

- Annual Company trip and other Teambuilding activities

Working Time & Location

- Working time: 8:30 to 17:30 from Monday to Friday

- Working Location: 2nd Fl, A Tower, Golden Palace Building, Me Tri St, Tu Liem, Hanoi

Quyền lợi

• Thưởng: Long-term bonus, excellent employee bonus, 13th month salary, holiday bonus, Tet bonus
• Chăm sóc sức khoẻ: Contribute SHUI with a high percentage. Bonus with PVI insurance
• Khác: Active & young working environment