Sales Operation Coordinator (Merchandiser)

- Act as the Project Owner for assigned customer projects from inquiry through project closing.
- Communicate with overseas customers regarding product development, quotations, orders, production status, shipment schedules, and issue resolution.
- Coordinate with Development, Costing, Production, Quality, Purchasing, factories, and other related teams to ensure project milestones and customer requirements are achieved.
- Manage customer Purchase Orders, prepare quotations and Proforma Invoices, and follow up on customer approvals.
- Follow up on sample development, customer feedback, design changes, production progress, shipment readiness, and customer payment status to ensure on-time delivery.
- Enter Sales Orders into the ERP system (SAP), request production from the Purchasing team, and maintain accurate sales and shipment records in SAP and Groupware.
- Review and prepare commercial and shipping documents, including Packing Lists, Commercial Invoices, Certificates of Origin (C/O), Debit/Credit Notes, and Insurance documents.
- Monitor inventory levels, coordinate inventory replenishment, and support warehouse, transportation, and logistics operations to ensure efficient product availability and delivery.
- Monitor shipment costs, timelines, and operational performance, and coordinate timely resolution of issues related to production, inventory, or shipping.
- Prepare required reports and documentation, and identify opportunities to improve project coordination, operational efficiency, and customer service.
Yêu cầu công việc
- Minimum 2 years of relevant experience in a similar position.
- Bachelor's degree in Supply Chain, Logistics, Business Administration, or a related field.
- Experience in the manufacturing industry, preferably in backpacks, bags, outdoor equipment, or garment products, is preferred.
- Good command of written and spoken English.
- Proficient in Microsoft Office, especially Excel.
- Knowledge of SAP or other systems is an advantage.
- Strong project coordination and multitasking skills in a fast-paced environment.
- Strong analytical, problem-solving, organizational, and time management skills.
- Excellent communication, interpersonal, and negotiation skills.
- Ability to work effectively with cross-functional teams and manage multiple projects simultaneously.
Quyền lợi được hưởng
- Working days: 5 days/week, from Monday to Friday.
- Working time: 70 – 160.
- Full pay social insurance.
- Paid Leave: Follow VN Labor Law.
- Have 13th-month salary and other benefits follow the company’s policy.
- Allowance: daily meal allowance on working days.
- Company’s Library for all employees with collections of books.
- Annual or Seasonal Outdoor Activity with employees.
- Basic Annual leave: 15 days/ year (plus 1 day for Mid- Autum Festival & 1 day for Christmas).