Sales & Member Care Executive

Job Summary:

We are seeking a motivated and customer-focused Sales & Member Care Executive to drive membership sales, deliver exceptional client service, and support the daily operations of our boutique fitness studio. The ideal candidate will have a strong background in sales and customer care, with excellent communication skills and a passion for health and wellness. This role is key to converting leads, nurturing member relationships, and contributing to a premium fitness experience.

Key Responsibilities:

- Sales & Conversion

• Sell Memberships: Explain class packages, membership options, and pricing. Match offerings with customer goals and close sales confidently.

• Facility Tours: Guide prospects through the gym, highlighting benefits of Reform, Ride, and Hybrid classes, amenities, and community vibe.

• Up-selling & Cross-selling: Promote personal training, exclusive workshops, where relevant.

• Lead Generation & Follow-up: Reach out to leads via phone, Zalo, email, FB and Insta. Track follow-ups with trial users or referral prospects.

• Promote Campaigns: Actively market gym events, fitness challenges, and seasonal offers to both walk-ins and current members.

- Customer Care & Retention

• Front Desk Support: Greet members, check them in, and answer questions with a warm and professional attitude.

• Member Consultation: Ask meaningful questions to understand fitness goals, recommend suitable class schedules, and suggest tailored packages.

• Handle Inquiries: Provide timely and informative responses to all membership, class, or facility questions—online and offline.

• Engage & Retain Members: Maintain regular contact with new joiners and high-potential members to build strong relationships and encourage renewals.

- Sales Tracking & Admin

• CRM Updates: Accurately log leads, interactions, conversions, and feedback.

• Sales Reporting: Support weekly reporting of membership sales, conversion rates, and walk-in analysis.

• Daily Task Support: Coordinate with instructors and operations team for a smooth class flow and customer experience.

Yêu cầu công việc

Qualifications:

• 1–2 years in a sales, customer service, or front office role (fitness, hospitality, or retail preferred).

• Excellent communication and interpersonal skills in Vietnamese and English.

• Customer-first mindset with a genuine interest in health & wellness.

• Goal-oriented with a positive, energetic attitude.

• Comfortable using basic sales software or CRM systems.

• Able to work full-time and open to working in shifts and on weekends (to be discussed further during the interview).

Quyền lợi

• Thưởng: Competitive salary with performance-based incentives.
• Đào tạo: Professional development and career growth opportunities.
• Khác: Complimentary gym membership. A dynamic and supportive work environment.