Receptionist Team Leader (Healthcare)

I. Perform receptionist duties

II. Team Leader responsibilities:

• Oversee reception operations and the team’s tasks.
• Implement corporate health check (monitor schedules, create packages, prepare lists, and notify branches of issues related to health check groups).
• Liaise and coordinate with Sales, Cashiers, Nurses, Health Check team, IT, Lab, and branches in deploying health check programs.
• Support, assign, and monitor the finalization of health check groups; hand over related documentation.
• Arrange the team’s work schedules and coordinate staffing in urgent or unexpected situations.
• Train new receptionists; monitor, evaluate, and provide updates to direct management.
• Support the team in handling situations (difficult customers, incorrect package pricing, information or service issues, system errors, etc.) and seek approval from supervisors when necessary.
• Follow doctors’ schedules and contact them when needed.
• Monitor monthly inventory and usage of supplies and office stationery.

Yêu cầu ứng viên

• Leadership skills
• Communication skills
• Team management skills
• Planning & execution skills
• Problem-solving skills
• College or University degree preferred.
• More than 2 years of working experience in healthcare, service industries as a receptionist or team leader .
• Good communication skills in both English and Vietnamese; additional languages such as Japanese or Korean is a plus.

Quyền lợi được hưởng

• Yearly bonus base on business efficiency
• Get periodic health checks according to company policy
• Performance review once a year
• Discount promotion for staff and relatives up to 60%
• Young, friendly and professional working environment
• Being trained and developed professional skills, career
• Exciting company events: Embark on summer trips, annual parties, team-building activities, and so much more fun are waiting for you.!