Tuyển dụng Quality Assurance - Mandarin Speaking tại Hồ Chí Minh

• Monitors, evaluates and / or audits a sampling of inbound calls and other contact methods including chat and email
• Meet departmental productivity requirements (e.g. number of calls monitored per month, number of emails evaluated, etc.) and reports results of evaluations to appropriate Business stakeholders (Quality Leadership, Delivery Team, Client, Account Management, and Resource Unit partners)
• Participate in calibration sessions/call listening sessions with Quality staff, Delivery, and clients to ensure scoring consistency and best practices
• Participate in internal quality audits (e.g. periodic audits of existing processes to determine process control and efficiencies) designed to improve overall contact quality and recommend changes
• Maintain strong program knowledge base; basic understanding of client products, services and/or program strategies
• Participate in quality task forces with Business stakeholders (Quality Leadership, Operations, Client, Account Management, and Resource Unit partners); complete phone time to keep current on programs (as applicable)
• Contribute to maintaining forms and legends documents
• Support management focus on review of key drivers, metrics and operational processes (including Training) that drive Balanced Scorecards and count profitability goals

Yêu cầu ứng viên

• Experience in any relevant role (CS/BPO/QA/QC/Audit is preferred)
• Strong attention to detail.
• English/Mandarin (HSK5) fluently
• Self-starter, sense of urgency and works well under pressure.
• Proficient in Microsoft Office.
• Strong communication skills, both written and verbal.

Quyền lợi được hưởng

• Join the insurance regimes according to the provisions of the Labor Law.
  
• 13th monthly salary
  
• Accident insurance 24/7.
  
• 14 days of leave/year.
  
• Annual Health Checkup.
  
• Participate in training courses on skills and profession.
  
• Experiencing a clear promotion path.
  
• Working in a dynamic, professional environment with many opportunities for advancement.