Property Management Administrator (Australian Portfolio)

Key Responsibilities

Property Administration

- Maintain accurate tenant, owner, and property records within property management software

- Prepare lease documents, lease renewals, notices, and tenancy correspondence

- Monitor critical dates including lease expiries, rent reviews, routine inspections, and compliance requirements

- Update property files and ensure documentation is complete and compliant

Tenant & Owner Support

- Respond professionally to tenant and owner enquiries via email and phone

- Assist with processing maintenance requests and following up outstanding matters

- Coordinate communication between tenants, landlords, contractors, and Australian property managers

- Record and maintain accurate notes of all interactions

Maintenance Coordination

- Log, track, and manage maintenance requests

- Liaise with contractors to obtain quotes and schedule works

- Monitor progress of repairs and provide status updates

- Follow up outstanding maintenance issues to completion

Leasing Support

- Assist with advertising administration and marketing coordination

- Prepare application documentation for review by Australian property managers

- Conduct reference-check administration and applicant follow-up

- Support tenancy onboarding and property handover processes

Compliance & Reporting

- Monitor regulatory and compliance requirements

- Track smoke alarm, pool, safety, insurance, and other statutory compliance obligations

- Prepare routine management reports

- Assist with portfolio audits and quality assurance reviews

Financial Administration

- Support rental arrears management

- Prepare landlord and tenant correspondence relating to accounts

- Assist with invoice processing and work order administration

- Reconcile documentation and maintain accurate records

General Administration

- Manage shared inboxes and workflows

- Maintain task management systems

- Support Australian team members with project work and administrative tasks

- Identify opportunities to improve processes and efficiency

Yêu cầu công việc

Experience

- Minimum 2 years' experience in administration, customer service, real estate, property management, accounting, or business support roles

- Experience working with Australian, New Zealand, UK, US, or international clients is highly regarded

- Experience in property management or real estate administration is preferred but not essential

Skills

- Excellent English communication skills (written and verbal).

- Strong attention to detail and accuracy.

- Exceptional organisational and time management skills.

- Ability to manage multiple tasks and deadlines.

- Strong customer service mindset.

- Professional and positive attitude.

- Ability to work independently and as part of a team.

Technical Skills

Experience with any of the following is highly regarded:

- PropertyMe

- PropertyTree

- Console Cloud

- Ailo

- Managed App

- Inspection Express

- Realworks

- Microsoft 365

- Teams

- Outlook

- Excel

- CRM and workflow management systems

Quyền lợi

• Thưởng: 13th month + additional performance bonus
• Nghỉ phép có lương: Paid annual leave / personal/maternity leave / additional Australian public holiday leave
• Đào tạo: Supportive team & 1:1 training with Director