Outbound Staff/ Nhân viên hàng xuất

1. Job Purpose
To coordinate and manage export shipments from factories to customers, ensuring on-time delivery, accurate documentation, compliance with customer requirements, and smooth logistics operations throughout the supply chain.
2. Key Responsibilities
Shipment Coordination & Logistics
Manage export shipment schedules for multiple customers, including bulk orders and sample shipments (SMS).
Coordinate with Merchandising, Planning, Factories, Forwarders, and related departments to ensure shipment readiness.
Arrange bookings with shipping lines, airlines, and logistics providers.
Monitor factory readiness, container loading schedules, and shipment milestones.
Shipping Documentation & Customs Support
Prepare, verify, and maintain shipping documents, including Packing Lists, Commercial Invoices, Bills of Lading (BL), Air Waybills (HAWB), and related export documents.
Coordinate the issuance of Certificates of Origin (C/O) and supporting documents.
Follow up customs-related documentation and ensure compliance with export requirements.
Shipment Tracking & Customer Coordination
Update shipment status, ETD/ETA, and delivery progress to internal teams and customers.
Monitor shipments until final delivery to customer warehouses.
Manage shipment updates through ERP systems and customer platforms.
Handle shipment advice and customer communication regarding shipment status.
Post-Shipment Management
Process post-shipment documentation and invoice submission.
Track and follow up shipped cargo until receipt at customer warehouses.
Support handling shipment discrepancies, claims, delays, or related logistics issues.
Cost Control & Reporting
Support logistics cost optimization through shipment consolidation and freight evaluation.
Prepare monthly freight and logistics cost forecasts.
Generate shipment and logistics reports as required by management.
Contract & System Administration
Support export contract processing and document management.
Maintain accurate shipment records in ERP and customer systems.
Ensure all shipment data is updated accurately and timely.
Other Duties
Perform other tasks assigned by the Line Manager.
Education & Experience
Bachelor’s degree in Logistics, Supply Chain Management, International Business, Import-Export, or related fields.
Experience in export logistics or garment manufacturing is preferred.
Experience working with international customers is an advantage.
Skills & Knowledge
Good knowledge of Incoterms, export procedures, and shipping documentation.
Familiarity with ERP systems and customer platforms (e.g., Setlog, TXT, WFX, etc.).
Strong planning, coordination, and time management skills.
Strong attention to detail and data accuracy.
Good problem-solving skills and ability to work under pressure.
Proficient in Microsoft Office, especially Excel.
Language
Good English communication skills, both written and verbal.
Mindset & Attributes
Honest, responsible, and proactive.
Willing to learn and adapt to changing business requirements.
Strong teamwork and collaboration mindset.
Able to work independently and manage multiple priorities effectively.
Ngành nghề: Xuất nhập khẩu, Dệt may / Da giày / Thời trang
Kinh nghiệm: 4 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh