Officer, Computer Support

• Provide technical assistance and support to employees for hardware, software, and network-related issues.

• Troubleshoot and resolve user issues related to computers, printers, email, and Microsoft applications, including Windows Server, Windows Client, and Office 365.

• Assist in setting up and configuring user devices including desktops, laptops, and mobile devices.

• Support and manage user accounts, permissions, and access controls.

• Guide employees on best IT practices and security awareness.

• Collaborate with the IT team to escalate and resolve complex technical problems.

• Support end-users in using in-house applications and coordinate with the development team for issue resolution.

• Document common issues, solutions, and IT support guidelines for internal reference.

• Maintain an inventory of IT assets and ensure proper tracking of equipment.

• Assist with basic network troubleshooting including Wi-Fi and IP telephony support.

• Other IT-related tasks as assigned by Management.

Yêu cầu công việc

• Degree in Information Technology, Computer Science, or a related field (or equivalent experience).

• Experience in IT support and troubleshooting user-related IT issues.

• Proficiency in Windows operating systems and Microsoft Office 365 applications.

• Basic understanding of networking, Wi-Fi, and IP telephony systems.

• Strong problem-solving skills and ability to assist non-technical users effectively.

• Excellent communication and customer service skills.

• Ability to work both independently and as part of a team.

Quyền lợi

• Thưởng: 13th month salary, year-end bonus and annual salary raise
• Chăm sóc sức khoẻ: Premium personal healthcare and annual health checkup
• Đào tạo: Training opportunities in Vietnam and abroad