NOC Analyst First Line German

Wi‑Fi Infrastructure Monitoring: Continuously track performance of APs, WLAN controllers, RADIUS servers, SSIDs, and RF metrics via NMS tools.
Incident Response & Troubleshooting: Respond to alerts for issues like signal degradation, channel interference, or failed authentications; perform initial diagnostics (checking SSID/VLAN config, RF strength, logs).Ticket Management: Create, categorize, prioritize, and update tickets using defined SLAs and escalation protocols.
Escalation & Coordination: Engage Tier 2/3 teams, field technicians, or vendors for escalated issues; maintain clear communication until resolution.
Pre-Departures Checks and Healthchecks: Verify network systems health and wireless coverage before the departure of a transportation.
Post‑Maintenance Validation: Verify AP health and wireless coverage after maintenance or configurations.24×7 Shift & On‑Call Support: Participate in rotating shifts and be available on-call to respond to alerts outside business hours.
Yêu cầu công việc
Technical Tools Confidence: Familiarity with wireless monitoring platforms, AP/controller interfaces, WLAN packet analysis (e.g. Wireshark), and ticketing systems.
Analytical & Diagnostic Skills: Ability to triage issues methodically under time constraints; skillful at identifying root causes for wireless-specific.
Clear Communication: Articulate incident details and status to non-technical stakeholders; escalate effectively when needed.
Customer‑Centric & Composed: Maintain calm and polite demeanor during outages; ensure updates follow SLAs and meet customer expectations.
Documentation Discipline: Diligent in recording event data, troubleshooting steps, and adhering to SOPs.
Team‑Oriented and Adaptive: Comfortable collaborating across teams in a shift-based environment; quick to learn and flexible.
Networking troubleshooting, including Wi-FiExperience of working in a networking and support environment in a customer facing roleIntermediate to Advanced data analysis skills utilizing MS ExcelAt least one year’s experience working in a Support Desk/1st line roleGood technical aptitude to help with describing faults to technical expertsStrong team player with good work ethics, excellent interpersonal and communication skillsHighly organized self-starter with the ability to prioritize workload to deliver high quality results to demanding timelines
Quyền lợi được hưởng
Join a French tech company in Vietnam, combining European standards with local agilityWork in a truly international environment, with 13+ nationalities collaborating dailyContributetoprojectsservingclients in 32 countries worldwideBe part of long term, meaningful SaaS projects with real business impactGrow your skills through mentoring, code reviews, and collaboration with experienced teamsEnjoy a professional, supportive, and people focused work cultureVisa,residentcard, andworkpermitprovidedfor expat profilesworkingin Vietnam