Marketing Operations Specialist

Responsibilities:
1. Digital Commerce
Operations
Manage day-to-day operations across delivery, e-commerce, and digital payment platforms.
Execute promotional campaigns, product/ NSO launches, and seasonal activations across digital commerce channels.
Coordinate new store onboarding/offboarding and platform setups
Ensure menu updates, pricing accuracy, product listings, and promotional mechanics are executed correctly and on time.
Serve as the key liaison between internal teams and platform partners to resolve operational issues and maintain business continuity.
2. Marketing Project Coordination
Coordinate execution of projects and initiatives by working closely with agencies, vendors, and cross-functional teams.
Manage project timelines, deliverables, approvals, and stakeholder communication
Proactively identify risks, monitor progress, and drive follow-through to ensure successful execution.
3. Marketing Operations & Administration
Manage administrative processes, including contracts, payment requests, invoices, and documentation.
Coordinate with Finance, Procurement, and Legal to ensure timely processing of contracts, payments, and compliance requirements.
Support budget tracking and payment reconciliation for marketing activities.
4. Reporting &
Process
Improvement
Prepare regular reports on digital commerce performance and project execution.
Consolidate campaign results and provide administrative support for post-campaign evaluations.
Identify opportunities to improve operational efficiency and cross-functional collaboration.
Qualifications
1-3 years experience in Store Operations, Retail Operations, Digital Commerce, Marketing Operations, or Project Coordination.
Strong coordination and stakeholder management skills.
Analytical mindset with strong Excel proficiency for tracking sales, costs, and business performance.
Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
Experience with delivery platforms, e-commerce marketplaces, or digital payment partners is a strong advantage.
Ngành nghề: Tiếp thị / Marketing
Kinh nghiệm: 1 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh