Japanese Helpdesk

• Working on the customer’s system for Helpdesk. 
• Receive and respond for the inquiries from user via phone call/ mail/ TMS. 
• Provide advice, guidance, solution to users to solve the issue. 
• Update ticket status frequently to users and relevant stakeholders by following the SLA. 
• Administration, support, and configuration of the system for user follow the available guideline

Yêu cầu ứng viên

• College graduated or higher 
• Good in Japanese, speaking well (JLPT N3+) 
• Have a good customer support mindset and attitude. 
• Fast learning & proactive with problem-solving skills. 
• Can work on Vietnamese holidays and work in shifts. 
• ITIL certificate is a plus point.

Quyền lợi được hưởng

• Salary review 1 times/year or on excellent performance. 
• Health insurance "FPT care" exclusively for FPT official employees. 
• Monthly bonus based on work performance for official employees 
• 13th month salary and holiday bonus for official employees 
• Annual leave, working conditions follow Vietnam labor laws. 
• International, dynamic, friendly working environment.