It Support Onsite/ It Helpdesk - Up To 14 Mil

ABOUT THE ROLE

Join our IT team and be part of a professional, dynamic working environment where you will collaborate daily with international colleagues and experts across the region. This role offers hands-on exposure to modern enterprise systems and IT infrastructure, ongoing training opportunities, and a clear path to develop both your technical expertise and professional skills.

JOB RESPONSIBILITIES

- Provide desktop/laptop/meeting support

- Install and fix applications/software following company policy

- Perform daily checklist tasks assigned by company supervisor (antivirus updates, backup-restore jobs, meeting room review)

- Request and monitor purchases of computers/software/IT spare parts following company policy

- Maintain user accounts and access (AD/Email/O365/SharePoint)

- Maintain software licenses (AutoCAD, Photoshop, Visio, MS Project and other subscription licenses) and IT hardware list (laptop/desktop/LCD/meeting room facilities)

- Support video conferences as arranged by company supervisor

- Update knowledge base in IT ticket system

- Work with vendors to troubleshoot application issues (Protel/POS/CheckSCM) and maintain IT infrastructure (WiFi/IPTV/telephone/access door)

- Review and update SOPs for all related tasks

- Prepare weekly report on support team performance

Yêu cầu ứng viên

- College degree or higher

- At least 2 years of experience in a similar position

- Acceptable level of communicative English

- Over 25 years old

Quyền lợi được hưởng

- Salary: 10.000.000đ - 14.000.000đ

- Discounted staff lunch available within the building

- Full social insurance as per Vietnamese labor law

- 13th-month salary

- Annual team-building activities