IT Officer (Internal Infrastructure & Help Desk)

1. Position Overview

The IT Officer is responsible for maintaining stable operation of the company’s internal IT infrastructure and ensuring a smooth working environment for employees. This role covers daily system monitoring, troubleshooting, and management of PCs, networks, and servers, as well as IT asset updates and operational improvements.

2. Key Responsibilities

(1) Daily IT Operations

• Monitor and troubleshoot Microsoft products (Outlook, Teams, OneDrive, etc.)

• Monitor business systems (e.g., Unitbase)

• Manage servers and verify backups (Misa, File Server, Beehome, etc.)

• Monitor internal network operations across office and project sites

• Manage peripheral devices (fingerprint systems, printers, etc.)

(2) Help Desk & Troubleshooting

• Provide IT support to employees (network errors, access issues, etc.)

• Investigate cloud service issues (e.g., OneDrive) and coordinate with Japan-side administrators

• Handle network issues between multiple sites

(3) IT Infrastructure & Device Management

• Manage onboarding/offboarding processes (PC setup, Outlook email account provisioning)

• Install and replace PCs and laptops (including setup and configuration)

• Deploy software updates (e.g., Microsoft updates)

• Manage IT assets and monitor operational status

(4) Security & Data Management

• Verify and execute server/data backups

• Support access rights management (servers and cloud systems)

• Investigate data issues and coordinate with relevant stakeholders

(5) Cross-location IT Support

• Provide IT support across multiple locations (office, project sites, etc.)

• Support IT setup for new sites and project launches

(6) Others

• Prepare daily reports (work progress, issues, handover items)

Yêu cầu công việc

3. Requirements (Must)

• Basic knowledge of IT infrastructure (network and servers)

• Experience with Microsoft 365 (Outlook, Teams, OneDrive)

• Experience in PC setup and troubleshooting

• Experience in internal help desk/user support

• Basic communication skills in English or Japanese

Quyền lợi

• Thưởng: Salary and bonus according to the regulations of the Company (specifically discussed during interview, negotiated according to capacity and experience).
• Chăm sóc sức khoẻ: To fully participate in social insurance, health insurance and unemployment insurance regimes in accordance with the current Vietnamese Labor Law. In addition, they can also participate in Bao Viet Healthcare Insurance program according to the Compan
• Nghỉ phép có lương: 12 ngày phép có lương trong năm
• Khác: The union regimes, the welfare regimes according to the Company's regulations. Working in a professional environment and sustainable development.