Tuyển dụng IT Helpdesk Tiếng Trung tại Hà Nội

- Employee Onboarding / Offboarding (In/Out):
- Onboarding: Prepare IT equipment in advance; complete device allocation, account activation, and conduct first-day basic IT orientation.
- Offboarding: Reclaim hardware assets, securely wipe data, process account deactivation in the Campbell system, verify asset status, and complete formal handover records.
- System Installation & Deployment: Perform standard operating system installation, driver configuration, and activation for Windows, macOS, and Linux platforms. Deploy standard office software suites and required utility tools.
- Meeting Room & AV Management: Conduct daily routine inspections of conference facilities (displays, interactive panels, video conference endpoints, microphones). Provide on-site technical assurance during key executive meetings.
- Network & Peripheral Operations: Maintain office local network, visitor Wi-Fi, and specialized vehicle networks. Diagnose access-layer switch issues and desktop connectivity; manage structured cabling, patch cords, and device configurations.
- Server Room & Extra-Low Voltage (ELV) Maintenance: Execute regular routine inspections of server room infrastructure (access control, servers, switches, UPS, precision air conditioning units). Oversee patch panel labeling, cable dressing, and resolve equipment abnormalities.
- Enterprise IT Systems Support: Assist local end-users experiencing issues with internal business platforms (BPM, UnionPay, SRM, etc.), routing and escalating complex tickets to corporate IT Service Desk administrators as needed.
- Regional Remote Support: Deliver remote IT troubleshooting, user consultation, ticket resolution and tracking, basic IT guidance, and regional project assistance across branch locations.
Yêu cầu công việc
- Education & Experience: College degree or higher in Computer Science, Information Technology, or related disciplines. Minimum of 2 years of hands-on experience in IT Desktop Support, Helpdesk, or IT Operations.
- Hardware Capability: In-depth knowledge of internal hardware components and operational mechanics of PCs, laptops, printers, AV conference displays, and network peripherals. Ability to independently diagnose faults, replace parts, and repair equipment.
- Operating Systems: Proficient in OS deployment, troubleshooting, and daily maintenance across Windows, macOS, and Linux environments. Solid foundational knowledge of LAN/WAN architectures, server hardware, and office peripherals.
- Software Applications: High proficiency in deploying and resolving errors with mainstream productivity suites (Microsoft 365, Office, communication tools).
- Network Infrastructure: Solid understanding of core networking protocols (TCP/IP, DHCP, DNS, VPN). Practical experience in access-layer switch maintenance, network cable termination, and desktop connection troubleshooting.
- Server Room & Facilities: Capable of carrying out daily data center / server room inspections and handling common issues with access control, rack servers, network switches, and UPS systems.
- Language Skills:
- English: Working proficiency; able to communicate clearly and effectively in both written and spoken business English.
- Chinese: Proficiency in Chinese (preferred/advantageous); capable of coordinating and interfacing smoothly with the IT engineering team at corporate headquarters.
- Preferred Qualifications:
- Certifications: Holding network credentials such as CCNA, HCIA, or equivalent.
- Industry Experience: Prior IT operations experience in automotive, manufacturing, or smart hardware industries.
- Work Background: Prior experience delivering on-site IT support within foreign direct investment (FDI) enterprises in Vietnam.
Quyền lợi được hưởng
- Competitive Remuneration: Highly competitive salary based on candidate competence with periodic salary review.
- Working Schedule: 5 working days per week (Monday – Friday, 09:00 – 18:00); weekends (Saturday & Sunday) and public holidays off according to Vietnamese labor regulations.
- Compulsory Insurance: Full statutory Social, Health, and Unemployment Insurance (SHUI) contributions paid in compliance with Vietnamese labor laws.
- Bonuses & Allowances: 13th-month salary, performance-based bonuses, and festive allowances (Lunar New Year, National Holidays).
- Growth Environment: Professional, dynamic multicultural workspace with continuous technical training, skill advancement, and language enhancement opportunities.