International Sales Support Executive

Department: International Sales
Report to: Business Development Manager
Work location: Pearl Plaza, 561A Dien Bien Phu, Ward 25, Binh Thanh District, HCMC
Job purpose :
Own the end-to-end export order fulfillment cycle, manage global compliance risks, and drive high-level cross-functional integration to minimize time-to-market and enable international distributor sell-out growth.
Main duties:
Export Order Cycle Ownership: own and optimize the end-to-end export shipping cycle; manage global trade financing (L/C, collections) and multi-modal logistics to maximize On-Time Delivery (OTD) rates.
Global Compliance & Documentation Control: govern country-specific regulatory compliance and technical barriers; maintain zero-error execution of specialized export document sets (B/L, strategic C/O, Phytosanitary, Health Certificates) to eliminate demurrage risks.
Product Localization & Market Rollout: lead coordination with R&D, QA, and Factory for packaging adaptations and local regulatory compliance to accelerate international time-to-market for new SKU rollouts.
Distributor Partnership & Sell-out Enablement: manage new distributor onboarding frameworks; monitor trade marketing budget execution and market activation programs to accelerate partner inventory turnover and drive re-orders.
Cross-functional & SCM Integration: Govern Service Level Agreements (SLAs) between International Sales and SCM/Finance; proactively resolve operational bottlenecks, logistics crises, and commercial claims.
CRM & Data Analytics: own CRM operational tracking systems; analyze order data trends to provide strategic inputs for international supply forecasting.
Perform other duties as assigned by the direct manager.
Job requirements:
Experience: 2 - 4 years of solid experience in International Sales Support, Export Operations, or Global Supply Chain Coordination. FMCG sector or multi-market/BU structure experience is highly preferred.
Expertise: mastery of international trade practices, global customs clearance frameworks, Rules of Origin for specialized C/O, Incoterms 2020, and international trade payment instruments.
Core Competencies: system-driven mindset, robust risk control, and strategic problem-solving; capability to perform under high pressure to meet strict SLAs
Language: fluent in English (strong professional verbal & written commercial negotiation); capable of independently aligning and resolving crises with global liners and international partners.
Tech Savviness: proficient in MS Office (advanced Excel for data analytics and KPI reporting); ERP (SAP/Oracle) or CRM proficiency is an advantage.
WHY JOIN US?
Opportunity to work in a dynamic, innovative environment.
Direct involvement in international projects and global markets.
Full-salary social insurance from the first probation month.
Premium AON healthcare package for international-standard medical services.
13th-month salary and annual performance-based salary review.
Company trips, team building activities, and internal engagement programs.
Standard working schedule: Monday to Friday (off on weekends).
Company-provided laptop and parking card.
Ngành nghề: Xuất nhập khẩu, Thực phẩm & Đồ uống, Dịch vụ khách hàng
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh