International Case Management Executive

• Provide 24/7 assistance services to international insurance companies, insured, medical assistance agent via phone and email in both English and Vietnamese.
• Handle medical assistance cases from the initial notification through to case closure, ensuring timely updates and compliance with service level agreements (SLAs).
• Liaise with hospitals, clinics, doctors, ambulance providers, private car, airlines, and other local service providers to arrange appropriate medical and travel assistance for patients.
• Coordinate directly with insurance companies/insurers regarding medical conditions, treatment plans, estimated medical costs, guarantees of payment (GOP), medical evacuations, repatriations, and case progress.
• Obtain, review, and organize medical documents, including medical reports, invoices, prescriptions, laboratory results, imaging reports, discharge summaries, and other supporting documents.
• Monitor ongoing cases closely by following up with hospitals, patients, family members, insurers, and service providers to ensure all actions are completed promptly.
• Prioritize multiple urgent cases, maintain accurate records in the case management system, prepare professional English case updates, collaborate with internal teams and external
  partners, escalate complex issues when required.

Yêu cầu ứng viên

• Excellent organizational and multitasking abilities with strong attention to detail.
• Ability to remain calm and make sound decisions under pressure.
• Strong problem-solving skills and a proactive working attitude.
• Ability to work independently as well as collaboratively in a fast-paced, 24/7 operational environment.
• Previous experience in medical assistance, travel insurance, healthcare, customer service, emergency assistance, or case management is an advantage.
• Willingness to work rotating shifts, including nights, weekends, and public holidays.
• Strong interpersonal communication skills (written and spoken)
• Candidates with experience as a receptionist in 4-5 star hotel or in a customer service call center will be given priority.

Quyền lợi được hưởng

• Negotiable salary
• Statutory insurance. Health insurance after one year of employment.
• Holiday/Tet bonus, 13th-month salary.
• Periodic salary reviews based on individual performance and contributions.
• Work from home – Flexible working place
• Laptop + Phone + Working Materials are provided by the company.
• Work in a dynamic, young, professional, and friendly environment.