Tuyển dụng Import and Export Coordinator - Mandarin Speaking tại Hồ Chí Minh

Location : Dist 1, Ho Chi Minh City

Salary : Competitive, base on experience + Early Shift allowance

Working Hours : 6:00 am to 3:00 pm (Mon- Friday)

Key Responsibilities：

• Manage end-to-end import and export shipments, including booking, shipment planning, monitoring, and timely execution across assigned trade lanes.

• Prepare, review, and verify shipping documentation, including commercial invoices, packing lists, bills of landing, certificates, and other transport-related documents to ensure accuracy and compliance.

• Coordinate with customers, shipping lines, airlines, transport providers, overseas agents, customs brokers, and vendors to ensure seamless shipment execution and proactive issue resolution.

• Monitor shipment milestones, identify operational risks, and resolve exceptions to minimize delays and maintain service quality.

• Ensure customs clearance requirements and documentation comply with applicable local and international regulations.

• Maintain accurate shipment records, operational data, and documentation in the company's operating systems.

• Provide professional customer support by responding promptly to shipment enquiries, status updates, and operational issues.

• Work closely with Sales, Warehouse, Transport, Finance, and other internal departments to support efficient logistics operations.

• Identify opportunities to improve operational efficiency, service quality, and customer satisfaction through continuous process improvement.

• Support, coach, and share operational knowledge with junior team members when required.

• Prepare operational reports and ensure compliance with company policies, standard operating procedures (SOPs), and quality standards.

• Perform other duties and special projects as assigned by management.

Yêu cầu công việc

• Diploma in Logistics, Supply Chain, or related field is preferred

• Minimum 5 years of experience in freight forwarding (export/import).

• Strong understanding of shipping documentation, Incoterms, and customs processes.

• High attention to detail, strong organizational skills, and the ability to manage multiple shipments under pressure.

• Able to communicate in English, both verbal and written.

• Proficient in Microsoft Outlook and Excel.

• Responsible, organized, and able to work independently within defined processes.

• Fluent in Mandarin both spoken and written

Quyền lợi

• Thưởng: 13th-14 month performance bonus based on annual review
• Nghỉ phép có lương: up to 20 days Annual Leave ( based on Regional policy ) + Loyalty Leave
• Khác: Opportunities to participate in global office assignments and HQ events