Fashion Consultant Executive

ABOUT THE ROLE
We are a premium designer fashion brand specializing in bespoke dresses and custom apparel for international clients. We are looking for a proactive, fashion-savvy Sales & Consultant Executive to deliver personalized consultation and manage customers throughout the entire made-to-order journey—from online inquiries to showroom experiences and order fulfillment.
KEY RESPONSIBILITIES
1. Global Online Sales & Customer Consultation (70%)
·        Respond to international customer inquiries via WhatsApp, Instagram, Email, and Messenger with professionalism and promptness.
·        Provide personalized styling advice on designs, sizing, colors, fabrics, and custom modifications.
·        Manage end-to-end order processing, including online measurements, production coordination, DHL shipment tracking, and delivery.
·        Resolve customer concerns proactively while ensuring a smooth purchasing experience.
2. Showroom Experience & Client Relations (20%)
·        Welcome overseas clients visiting the showroom and provide a premium fitting experience.
·        Build long-term relationships with global VIP clients to encourage repeat business and referrals.
3. Operations Support (10%)
·        Coordinate with the Sales Manager and Production team to monitor order progress and quality control.
·        Maintain customer records, update order status, and support daily operations.
·        Fluent in both written and spoken English.
·        At least 2 years in International Sales, Online Sales, High-end Retail, Fashion Consulting, or Customer Success. Experience in bespoke or made-to-order fashion is an advantage.
·        Strong communication and customer consultation skills.
·        Proactive, solution-oriented, and able to work independently.
·        Good fashion sense with basic knowledge of garment construction, sizing, and fabrics.
·        Able to multitask and adapt in a fast-paced online sales environment.
·        Detail-oriented, resilient, self-motivated, and customer-focused.
WHY JOIN US?
·        Gain hands-on experience in international fashion commerce and bespoke garment production.
·        Receive direct mentorship from experienced Sales Leadership.
·        Work with sophisticated international and high-net-worth clients.
·        Enjoy an empowering environment with high autonomy and career growth opportunities.
Ngành nghề: Bán lẻ / Bán sỉ, Bán hàng / Kinh doanh, Dịch vụ khách hàng
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh