ERP & Digital Solutions Specialist

ERP Implementation & Administration
-  Lead end-to-end ERPNext implementations: scoping, configuration, data migration, testing, and go-live
-  Customize DocTypes, workflows, Print Formats, and role-based access controls
Integrate ERPNext with CRMs, payment gateways, third-party APIs, and reporting dashboards
-  Deliver user training, technical documentation, and ongoing post-deployment support for Canadian clients

Full-Stack Development
-  Design and build full-stack web applications: responsive front-end, RESTful APIs, and scalable databases
-  Integrate web applications with ERP systems, CRMs, and automation platforms
-  Write clean, well-tested, documented code using professional Git-based workflows

IT Helpdesk & Technical Support
-  Provide Level 1-2 helpdesk support to Canadian staff and clients under MSP service delivery standards
-  Troubleshoot hardware, software, VPN, Microsoft 365, email, and endpoint issues
-  Handle user onboarding/offboarding, account provisioning, ticket logging, and SLA compliance

Cybersecurity & AI Automation
-  Apply security best practices (NIST, CIS frameworks) across all development and support activities
-  Support PIPEDA/PHIPA compliance and participate in client risk assessments
-  Use Claude, ChatGPT, Copilot, and Gamma daily to accelerate development, documentation, and operations
-  Build AI-assisted automations integrated into internal systems and client-facing service lines

Creative Digital Production (Nice to Have)
-  Produce and edit professional video content for marketing and training (CapCut, Adobe Premiere)
-  Design branded graphic assets for presentations and client materials (Adobe Illustrator, Canva)
-  Build multi-step intake forms, conditional logic flows, and CRM integrations using JotForm

Yêu cầu ứng viên

Experience
-  3+ years of hands-on full-stack web development delivering production-grade applications
-  1-2 years of IT helpdesk or technical support experience in a professional setting (required)
-  Proven track record delivering end-to-end ERPNext implementation projects (required)
-  Prior experience supporting Canadian or North American clients is a strong asset
-  Agile/Scrum environment experience including sprint planning and code reviews

Education
-  Bachelor's degree in Computer Science, Software Engineering, Information Technology, or related field
-  Equivalent combination of education and demonstrable professional experience will be considered

Soft Skills
-  Excellent written and spoken English — able to communicate professionally with Canadian clients and colleagues
-  Self-motivated with strong attention to detail and the ability to manage concurrent priorities across time zones
-  Adaptable and genuinely curious about emerging technology, especially AI

PREFERRED CERTIFICATIONS
-  CompTIA A+, Network+, or Security+
-  ERPNext Certified Professional or Microsoft Dynamics 365 Fundamentals
-  AWS Certified Developer, Google Associate Cloud Engineer, or equivalent cloud certification
-  Any recognized front-end, back-end, or cybersecurity framework certification

Quyền lợi được hưởng

-  Competitive salary commensurate with experience and Vietnamese market standards
-  Professional development support: certification reimbursement and sponsored training
-  Direct exposure to Canadian enterprise clients across healthcare, legal, sports tech, and consulting
-  Remote-first, multicultural team with strong career growth opportunities in a high-growth organization