ERP Business Systems Analyst

1. Job Purpose
To support and optimize business systems including ERP, MES, BI, and digital transformation tools by bridging operational needs with technology solutions, improving business processes, user adoption, and data accuracy across the organization.
2. Key Responsibilities
Business Analysis & Process Discovery
Observe and analyze factory operations to understand current business processes (“As-Is”)
Gather user requirements, identify pain points, and propose practical system improvements
Prepare Business Requirement Documents (BRD), workflows, SOPs, and process flowcharts
Collaborate with departments to standardize and optimize business processes
Systems Support & Troubleshooting
Provide L1–L2 support for WFX ERP and integrated MES/BI systems
Investigate system issues, track bugs, and coordinate with vendors for resolution
Monitor ticket lifecycle and ensure timely issue follow-up within SLA
Testing & User Acceptance Testing (UAT)
Prepare test cases and execute UAT for new system features and enhancements
Track defects, validate fixes, and support deployment activities
Ensure production readiness before system go-live
Documentation & Compliance
Maintain system documentation including SOPs, user guides, quick reference materials, and process documents
Ensure proper audit trails for system changes, user permissions, and process updates
Training & User Adoption
Conduct onboarding training for new users and refresher training for existing employees
Support users in adopting ERP and digital systems effectively
Monitor adoption rates and reduce manual/Excel-based workarounds
Project Coordination & Digital Transformation
Support ERP/MES/BI implementation and enhancement projects
Coordinate cross-functional activities during system rollouts and upgrades
Participate in automation, AI, and digital transformation initiatives within the company
Other Duties
Perform other tasks assigned by Line Manager
Education & Experience
Bachelor’s degree in MIS, Computer Science, Information Systems, Business Administration, or related fields
Minimum 3–4 years of experience as a Business Analyst, Systems Analyst, or ERP Support role
Experience in manufacturing or garment industry is an advantage
Technical Skills & Knowledge
Good understanding of ERP/MES systems and business process flows
Ability to analyze and document operational processes clearly
Experience with ERP systems such as WFX is preferred
Proficient in Microsoft Excel (Pivot Table, VLOOKUP, Power Query)
Basic SQL/data querying knowledge is an advantage
Project & Communication Skills
Strong analytical and problem-solving skills
Good communication and stakeholder management skills
Ability to work with both factory users and management teams effectively
Experience in UAT coordination and system implementation projects is preferred
Language
Good English communication skills
Mindset & Attributes
Strong systems thinking and process improvement mindset
High empathy and user-oriented approach
Detail-oriented, proactive, and responsible
Willing to spend time on the factory floor to understand operational realities
Able to work independently and manage multiple priorities
Ngành nghề: CNTT - Phần mềm
Kinh nghiệm: 3 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh