E-Commerce Leader/Trưởng Nhóm Thương Mại Điện Tử

1. E-commerce Store Operations:

• Responsible for managing and operating all of the company’s online sales platforms (Website, Shopee, Lazada, Haravan, Tiktok, Middle,…), ensuring these platforms run efficiently, optimizing processes, and driving online revenue growth.

• Develop and implement promotional strategies, forecast inventory demand, manage customer relationships, and coordinate marketing campaigns across e-commerce platforms.

• Ensure smooth operations for tasks such as order processing, payments, refunds, and stock management, while providing timely support to customers (e.g., samples, gifts, etc.).

• Monitor and analyze competitors regularly, evaluating their commercial activities and strategies, and adjusting tactics accordingly.

• Monitor sales reports, conversion rates, advertising costs, and promotion performance.

• Collaborate closely with internal departments (accounting, marketing, logistics, IT, etc.) and external partners (e-commerce platforms, shipping service providers) to achieve KPIs and project objectives.

• Evaluate, report, and analyze store operation data, and propose solutions to improve sales effectiveness and optimize operational processes.

• Manage customer service on online platforms, resolving issues and improving the overall shopping experience.

• Oversee the execution of promotional programs on e-commerce platforms, ensuring accurate and effective implementation.

• Assign and manage shift schedules for staff to ensure smooth daily operations.

• Confirm and process orders promptly and accurately.

• Conduct monthly inventory checks to ensure stock levels are accurate in the system.

• Ensure accurate and complete daily reconciliation with the accounting team.

2. Inventory and Logistics Management:

• Monitor the movement of goods, ensuring that inventory levels meet demand for major promotional campaigns and preventing stock shortages.

• Work with logistics and warehouse teams to optimize shipping processes, ensuring timely deliveries and minimizing overstock.

3. Reporting and Analysis:

• Report daily, weekly, monthly, and quarterly sales revenue, analyze key performance indicators (KPIs), and make strategic decisions based on data insights.

• Perform additional tasks as required by management related to e-commerce operations, digital strategy, and other evolving responsibilities.

Yêu cầu công việc

• At least 2-3 years of experience in e-commerce management, managing online platforms, or related roles.

• Proficient in the rules and marketing strategies of platforms like Lazada, Shopee, TikTok, and understanding consumer shopping journeys and behaviors on these platforms.

• Proficiency in Excel or other e-commerce management tools is an advantage.

• Strong leadership and team management skills.

• Eager to learn and willing to experiment with new initiatives.

• Strong aesthetic sense, creative thinking, and analytical skills.

• Deep understanding of online shopping behavior on e-commerce platforms.

• Excellent project management, communication, and problem-solving skills.

• English skills: Reading comprehension of specialized documents and basic communication skills.

Quyền lợi

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