E-COMMERCE EXECUTIVE

1. Online Distribution Management
Manage and optimize room sales performance across OTA channels and B2B distribution partners.
Develop and execute online distribution strategies aligned with business objectives and market trends.
Manage OTA extranets, including room inventory, rate plans, packages, promotions, restrictions, and content updates.
Ensure rate parity, inventory accuracy, and product availability across all online distribution channels.
Identify opportunities to improve online visibility, conversion, and booking performance.
2. Day Trip & Experience Distribution
Manage online sales for day trips, hot spring tickets, wellness programs, adventure activities, spa packages, dining experiences, and other ancillary product.
Develop sales strategies for online experience platforms such as Klook, KKday, Traveloka, Trip.com and similar marketplaces.
Coordinate promotional campaigns and exclusive offers with distribution partners.
Continuously identify new products and online packages to increase revenue opportunities.
3. Partner Relationship Management
Build and maintain strong relationships with OTA Market Managers, B2B partners, and online experience platforms.
Maximize marketing opportunities through joint campaigns, sponsored promotions, visibility programs, and commercial initiatives.
Explore and develop new online distribution channels and strategic partnerships.
4. Revenue & Business Analysis
Monitor booking pace, pickup, production, conversion, ADR, occupancy, and channel performance.
Analyze OTA reports and distribution data to identify business opportunities and market trends.
Prepare periodic performance reports with recommendations for revenue improvement.
Conduct competitor benchmarking on pricing, promotions, online visibility, guest reviews, and distribution strategies.
5. Cross-functional Collaboration
Work closely with Revenue, Sales, Marketing, Reservations, Front Office, Finance, and Operations teams to ensure pricing, inventory, promotions, and product information are aligned.
Support the launch of new products, packages, seasonal campaigns, and distribution initiatives.
Participate in system implementation and online distribution enhancement projects.
6. Content & Online Reputation
Ensure room information, attraction details, images, descriptions, facilities, and promotional content remain accurate and up to date across all online platforms.
Monitor guest reviews and customer feedback, providing recommendations to improve guest satisfaction and online reputation.
Bachelor’s degree in Hospitality Management, Tourism, Business Administration, Marketing, E-Commerce, Digital Business or related fields.
Minimum 2 years of experience in hotel e-commerce, OTA management, online distribution, or digital sales.
Experience with Channel Manager, PMS, CRS, and hotel booking systems.
Experience working with Klook, KKday, Traveloka, Trip.com or similar platforms is an advantage.
Good understanding of OTA Extranet, Channel Manager, PMS, CRS, and online distribution.
Knowledge of hotel Revenue Management principles.
Strong analytical, reporting, and commercial thinking.
Good command of spoken and written English.
Proficient in Microsoft Office, especially Excel.
Strong communication, negotiation, presentation, and relationship management skills.
Proactive, detail-oriented, customer-focused, and capable of working independently under pressure.
Ngành nghề: Thương mại điện tử, Tiếp thị trực tuyến
Kinh nghiệm: 2 Năm
Cấp bậc: Nhân viên
Hình thức: Nhân viên chính thức
Địa điểm: Hồ Chí Minh